April 23, 2018

Fresh new features: making customer retention easier than ever

Time is one the most precious resources for small business owners. In many regards, time is more valuable than revenue since there isn’t anything you can do to grow or increase the time you have. If you’re like most business owners, you spend a decent amount of your time trying to get customers to come back. That’s why we’ve been hard at work this past month to put Womply to work for you.

We recently released the most powerful customer engagement and retention platform, which we specifically designed for small business owners. Today, we’re excited to announce even more functionality and flexibility with our latest features, so you can spend less time trying to get customers back and more time running your business and getting to know your customers better.

Get your customers back in the door with offers

Emails are a great way to stay top of mind with your customers after they’ve walked out the door. But offering them a reason to come back works even better. A percentage off or dollars off their next purchase, buy-one-get-one-free, free gift with purchase, and more will have customers running, not walking back to your business with their credit card in hand. And now you can send an offer to your customers in just minutes with Womply Engage. Just fill out a few fields – offer title, details, expiration date, and maybe a promotional code, click send, and your customers will have a reason to come back in waiting for them in their inbox.

Stay top of mind with your customers with customized emails

Customer Engagement helps you stay top of mind by automatically sending the right email at the right time to the right customer, but sometimes only a personal touch will do. Maybe a customer left their sunglasses at the counter today, or you know that one of your regulars will just love today’s special. Sending a customized message to one of your customers is as easy as clicking a button, typing your message, and hitting Send.  It’s easy to upload your customers’ email addresses, or you can start today with the customer email addresses we’ve found for you.

Track email activity

Are you curious about when your best customer last received an email from you? See how well Womply is keeping each of your customers engaged with your business with a history of all of the messages that you’ve sent to them. See which emails your customer received when, including review requests, customized emails, and the automatic emails that Womply sends on your behalf.

Get to know your customers better with filtering and sorting

Now it’s easier than ever to get to know your customers better. You can filter and sort to see the customers who are most important to you, whether it’s those you can email, those who spend the most with you, those who visit your business most often, and more. Maybe the customers who ate at your restaurant two weeks ago raved about your lamb special, and you’re planning to feature it again next week. With a few clicks of your mouse, you can see a list of the diners from that night, and send them each a customized message to let them know their favorite dish will be on the menu this week – and build a better, more personal relationship with them in the process.

Take action

Repeat customers are the lifeblood of small businesses, and staying top of mind with your customers is the key to getting them back in the door and spending with you. If you want to learn how Womply can help you get to know your customers better and get them back in just a few clicks, request a quick overview with one of our small business consultants.

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