The Paycheck Protection Program PPP is complicated, but our experts have created this detailed FAQ to guide you. It provides answers to most questions about application status and how to fix errors we contact you about.

If you still can’t find an answer, please create a help ticket using the link below. We help more than 45,000 people per day, so please be patient as we answer questions on a “first come, first served” basis. Creating multiple support tickets can slow down the process. For a faster response, please be clear and concise and provide all your details in one ticket. Our current response time is 2 - 3 business days.

Live Chat has moved! Please login to chat with our team.

When you begin a chat with us, our automated system will ask you a series of questions that prepares us to help with your specific needs. Our automated chat system is designed to answer most questions. If you still need help, a member of our team will enter the chat session. However, you’ll need to answer the questions before we can connect you with a member of our team.

Some issues with the application process are out of our control. We can’t help process your application for you, accept any personal documents, or assist you in altering your application in any way. We respect your privacy and personal information. Our team will never ask for your social security number, verification code, application, promissory note, or other documentation. Please upload all your information securely to your application portal. We will never call you about your application. Be wary of scammers.

If you suspect fraud with your application or you think your personal personal information may have been compromised, please report the incident directly to the SBA complaint portal.

We respect and value our customer service team. Inquiries with distasteful or abusive language will be dismissed. Please be respectful to our team. They’re here to help you.