CRM is the #1 software market today, bringing in nearly $40 billion worldwide, growing 16% per year, and used […]
Jan 15, 2019
Do you know the name, contact information, and purchase history of every single one of your customers? If the answer […]
Jan 11, 2019
Word-of-mouth is still the top way people find local businesses, but in the past few years that conversation has moved […]
Jan 08, 2019
If you haven’t searched using the terms “near me” on your smartphone, you’re in the minority. According to a recent […]
Jan 08, 2019
Summary: A step-by-step guide on how to claiming your business on Yelp. As we’ve written previously, if you want to […]
Jan 05, 2019
Summary: A step-by-step guide to claiming your Google business listing As we’ve written before, the first step in getting control of […]
Jan 04, 2019
Getting a bad review on Yelp can feel like a punch to the gut for small business owners, especially if […]
Dec 30, 2018
Years ago, “reputation” used to mean providing excellent customer service for local, brick-and-mortar businesses. In person. Face to face. So-called […]
Dec 24, 2018
As a small business owner or operator, there are endless initiatives you could be focusing on to market your goods […]
Dec 24, 2018
It’s shocking, the number of people who rely on Google for their online needs. In the amount of time it […]
Dec 24, 2018
Summary: Potential customers look for businesses with lots of reviews Recent reviews are key; old reviews don’t count in consumers’ […]
Dec 24, 2018
Summary: For positive reviews, a simple thank you will do Respond to negative reviews with the R.E.S.T. model Report fake […]
Dec 24, 2018
Summary: Most businesses don’t claim their listings on popular review sites They’re missing out on opportunities to attract and engage […]
Dec 24, 2018
Summary: Claim your business listings on key review sites Read and respond to every review Get more reviews Use reputation […]
Dec 22, 2018
Summary: You can’t ignore online reviews anymore if you want to run a successful business A single negative review can […]
Dec 22, 2018