customer relationship management

Why customer management matters

Running a small business brings many uncertainties. Knowing who your customers really are, as well as what makes them tick, no longer needs to be one.

Jan 09, 2018

Small business owners: take the online-data advantage offline

Owning your data is the difference between knowing your business is struggling and knowing WHY your business is struggling. Time to take the online-data-advantage offline.

Jan 08, 2018

Greg Witten: Giving local restaurants the ingredients to win as consumer tastes shift

Greg Witten, Director of Strategic Partnerships at Vantiv, the nation’s largest card processor, outlines how local eateries are using technology to increase bandwidth, find new ways to stand out, and attract new customers.

Dec 18, 2017

What does San Francisco’s Dreamforce conference mean for small businesses?

As San Francisco is consumed with Saleforce’s annual conference celebrating SaaS in the enterprise, small businesses celebrate their own SaaS adoption milestone. 

Nov 08, 2017

7 creative ways to save time running your small business

Time… there’s never enough of it, especially for small business owners and operators. We have a few pointers to get more time back every day. 

Nov 07, 2017

We just launched a tool that makes email marketing automatic

Introducing Womply Customer Engagement — a set-it-and-forget it email marketing tool for small businesses. 

Oct 10, 2017

Tools of the trade for SMBs: Tyler Kaune

Every skilled tradesman has a set of tools. Here’s what’s in the tool belt for the digital manager at an successful independent restaurant chain. 

Oct 03, 2017

4 ways to get customer feedback

Customer feedback is vital for small businesses. Thankfully, it’s never been easier to learn what customers are thinking. 

Sep 07, 2017

Here’s how online reviews help you get more customers

Don’t be afraid of online reviews. Embrace them as a way to get more customers. 

Sep 06, 2017

Want to retain more customers? Get to know them first

Your business will make more money if you can keep customers coming back. We have tips and tools for doing just that. 

Sep 03, 2017

LC’s Bar-B-Q: Making a local restaurant a national phenomenon

If you engage effectively with customers online, even a local brick-and-mortar business can build a national clientele.

Aug 07, 2017

6 tips for creating a seasonal promotion

Consumers spend billions around three key times on the calendar. Get in on the action by creating seasonal promotions for your business.

Aug 01, 2017

How to create a customer loyalty program today

Repeat business is more important than new business. Take a few small steps to increase customer loyalty.

Jul 24, 2017

Avoid these 5 customer service pet peeves

Want to keep your customers coming back? Avoid these customer service pet peeves like the plague.

Jul 18, 2017

3 steps to take the leap and start a business

Inertia and fear are the only roadblocks to starting a business and becoming your own boss.

Jul 12, 2017

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