online reviews

A resolution all small businesses should make in 2018

It’s resolution season. And while everyone is hitting the gym this week, ordering that kale salad instead of the burger, too many business owners forget one resolution that will pay out for the year to come: Reputation Management.

Jan 03, 2018

The shopper’s social media

When small and local businesses recognize review sites for what they are, the shopper’s social media, they’ll be able to rise above the noise and chaos of other social platforms and access the best traffic available.

Dec 20, 2017

Greg Witten: Giving local restaurants the ingredients to win as consumer tastes shift

Greg Witten, Director of Strategic Partnerships at Vantiv, the nation’s largest card processor, outlines how local eateries are using technology to increase bandwidth, find new ways to stand out, and attract new customers.

Dec 18, 2017

Review sites: The local business gateway to in-store sales

Review sites provide local business with a no-cost-high-return advantage and it delivers the most valuable customers to physical stores. It is also one of the most underutilized tools among small businesses.

Dec 13, 2017

Are your forfeiting 90% of your foot-traffic?

Two-thirds of businesses haven’t claimed their online listings on sites like Yelp or Google My Business. That means customers are going somewhere else.

Dec 12, 2017

Turn your 1-star reviews into 5-star results

Rather than ignoring negative reviews or hoping they’ll go away, these 3 businesses found ways to engage their customers through the use of negative reviews.

Dec 11, 2017

Understanding your “Review Ratio”

97% of people not only look at reviews before visiting a store, they consider it a vital factor in their decision to hire and use your services, shop and visit your store, as well where to dine. So what is it they’re looking for and how does it factor in their choice?

Dec 07, 2017

Why NEAR ME searches are the modern Yellow Pages… only better

Not since the Yellow Pages have small and local businesses had such an advantage. From Search to Shop, NEAR ME searches are an extremely rich and lucrative opportunity for local businesses to acquire new customers and tap into one of the most intent groups of shoppers

Dec 05, 2017

Winchester Harley-Davidson: Revving up revenue growth with simple software solutions

Nestled in the picturesque Shenandoah Valley an hour outside of Washington D.C., Winchester Harley-Davidson is using technology to attract new customers and build engagement with loyal regulars. 

Nov 13, 2017

How to manage online reviews and stay HIPAA compliant

Every medical practice must respond to online reviews to attract customers and stay competitive. Here are the ground rules so your business stays HIPAA compliant. 

Oct 26, 2017

Fort Worth Tire & Service: Thriving in spite of wrenching change since ‘83

Change is the only constant for this Texas tire shop. Now, it’s embracing the Digital Age while staying true to its roots. 

Oct 24, 2017

8 ways for auto repair shops to get customer feedback

Car problems tend to be more straightforward than people problems. But people problems don’t have to be so bad for …

Oct 17, 2017

What TripAdvisor reviews actually mean for hotel operators

TripAdvisor is a place where even small, unknown hotels can stand out and attract more guests. Use it to your advantage. 

Oct 11, 2017

Restaurant owners: Why Yelp is more important than your own website

Every restaurant has to pay attention to Yelp to get customers these days. Here’s why. 

Oct 09, 2017

Should you pay for positive online reviews?

Shady companies will post fake online reviews about your business in exchange for money. Let us show you a better way. 

Sep 14, 2017

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