online reviews

How to respond to negative reviews

Every business is bound to get a negative review. Don’t make it worse; make the most of it. 

Sep 13, 2017

The Inn at Elk River: Quantifying success in high-touch hospitality

Technology is helping a small bed-and-breakfast in the Carolina mountains deliver a restful and rustic experience without wasted effort or resources. 

Sep 11, 2017

4 ways to get customer feedback

Customer feedback is vital for small businesses. Thankfully, it’s never been easier to learn what customers are thinking. 

Sep 07, 2017

Here’s how online reviews help you get more customers

Don’t be afraid of online reviews. Embrace them as a way to get more customers. 

Sep 06, 2017

The summer’s most talked about restaurants: Miami

People love to talk about the restaurants they patronize on review sites. We ranked the 10 most talked about eateries in Miami, according to online customer reviews. 

Aug 31, 2017

The summer’s most talked about restaurants: Washington D.C

We crunched the data and found the top 10 most popular restaurants in the nation’s capital this summer, according to online reviews. 

Aug 30, 2017

The summer’s most talked about restaurants: Las Vegas

Las Vegas isn’t all flashing lights and clinking casinos — there’s some god grub, too. We ranked the most popular restaurants according to online customer reviews.

Aug 29, 2017

The summer’s most talked about restaurants: NYC

When lots of customers talk about your restaurant online, you’re doing something right. Here are the most popular local eateries in New York City according to chatter on review sites.

Aug 26, 2017

Irish Channel Pub: The power of knowing how your business stacks up

Those ups and downs in revenue, are they affecting your business exclusively or the entire local market? A restaurant in the nation’s capital is using data to find out. 

Aug 25, 2017

OnTarget Range: Hitting the mark with online reviews

Hitting the bullseye with online customer feedback has led to big things for this Illinois gun shop and firing range.

Aug 24, 2017

Interior Motif: A window into delivering high-touch customer experience

Small businesses that adapt to the times stay in business longer. Technology has been a key to Interior Motif’s impressive quarter-century track record of success.

Aug 23, 2017

Escape This: Cracking the code of comparative revenue

A Texas entrepreneur is using deeper visibility into his revenue — and his competitors’ — to get a leg up in the booming “escape room” market.

Aug 22, 2017

The Gables Restaurant: How to turn complaining customers into repeat visitors

A historic, pre-Revolutionary War property in Pennsylvania’s beautiful Brandywine Valley is taking a modern approach to delivering great dining and event experiences.

Aug 21, 2017

The summer’s most talked about restaurants: Chicago

We’re continuing our series of the most talked about restaurants during the summer of ’17. In Chicago, the top 10 includes plenty of deep dish pizza (surprise, surprise).

Aug 17, 2017

The summer’s most talked about restaurants: L.A.

Which eateries in Los Angeles generated the most buzz from customers this summer? We have the top 10, according to online reviews.

Aug 15, 2017

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