reputation management

Should you pay for positive online reviews?

Shady companies will post fake online reviews about your business in exchange for money. Let us show you a better way. 

Sep 14, 2017

How to respond to negative reviews

Every business is bound to get a negative review. Don’t make it worse; make the most of it. 

Sep 13, 2017

10 ways local businesses can compete with Amazon

It’s Amazon’s world, we’re just living in it. Or is it? Local businesses can do some surprisingly simple things to stay relevant.

Sep 12, 2017

The Inn at Elk River: Quantifying success in high-touch hospitality

Technology is helping a small bed-and-breakfast in the Carolina mountains deliver a restful and rustic experience without wasted effort or resources. 

Sep 11, 2017

4 ways to get customer feedback

Customer feedback is vital for small businesses. Thankfully, it’s never been easier to learn what customers are thinking. 

Sep 07, 2017

Here’s how online reviews help you get more customers

Don’t be afraid of online reviews. Embrace them as a way to get more customers. 

Sep 06, 2017

OnTarget Range: Hitting the mark with online reviews

Hitting the bullseye with online customer feedback has led to big things for this Illinois gun shop and firing range.

Aug 24, 2017

Interior Motif: A window into delivering high-touch customer experience

Small businesses that adapt to the times stay in business longer. Technology has been a key to Interior Motif’s impressive quarter-century track record of success.

Aug 23, 2017

Escape This: Cracking the code of comparative revenue

A Texas entrepreneur is using deeper visibility into his revenue — and his competitors’ — to get a leg up in the booming “escape room” market.

Aug 22, 2017

The Gables Restaurant: How to turn complaining customers into repeat visitors

A historic, pre-Revolutionary War property in Pennsylvania’s beautiful Brandywine Valley is taking a modern approach to delivering great dining and event experiences.

Aug 21, 2017

What keeps small business owners up at night?

We polled nearly 3,000 small business owners in all 50 states and asked what worries them most. Here’s what we found out.

Aug 10, 2017

LC’s Bar-B-Q: Making a local restaurant a national phenomenon

If you engage effectively with customers online, even a local brick-and-mortar business can build a national clientele.

Aug 07, 2017

Seafood Kitchen: Hooking customers for repeat business

When serving up great food and customer service isn’t enough, online reviews provide great opportunities to win back customers.

Aug 02, 2017

Avoid these 5 customer service pet peeves

Want to keep your customers coming back? Avoid these customer service pet peeves like the plague.

Jul 18, 2017

5 ways local businesses can increase customer engagement

Highly engaged customers deliver 23% more revenue. Here are some simple tips for increasing customers’ affinity for your business and brand.

Jul 05, 2017

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