Everyone’s a critic (Restaurant Hospitality)

Monitoring customer reviews helps operators improve the guest experience Mark Hamstra | Dec 07, 2017 Restaurant operators are leveraging online customer-review sites […]

Dec 15, 2017

What TripAdvisor reviews actually mean for hotel operators

TripAdvisor is a place where even small, unknown hotels can stand out and attract more guests. Use it to your advantage. 

Oct 11, 2017

The Inn at Elk River: Quantifying success in high-touch hospitality

Technology is helping a small bed-and-breakfast in the Carolina mountains deliver a restful and rustic experience without wasted effort or resources. 

Sep 11, 2017