food and beverage

Super Bowl Sunday: a boost or bust for local restaurants & bars?

It turns out, restaurant and bar revenues are a few yards short of a touchdown on Super Bowl Sunday.

Feb 02, 2018

Holiday sales: The best is yet to come

Did your small business have lackluster sales on Black Friday or Small Business Saturday? Don’t worry. The rest of the holiday shopping season promises to be very kind to brick-and-mortar shops.

Dec 04, 2017

When should your food & beverage business be open this holiday season?

Turns out, New Year’s Eve has some stiff competition for the top sales day for local restaurants, bars, cafes, and eateries.

Nov 15, 2017

Archie Bengzon: Dishing up growth solutions to independent restaurateurs

Merchant-level agents like Archie Bengzon are helping small, independent restaurants step up their game as the eat local movement gains momentum. 

Oct 30, 2017

This group spends half its food budget eating out

It’s really simple: if you want to find more restaurant patrons, target people who make lots of money, period. 

Sep 26, 2017

3 ways to get feedback about your restaurant

Restaurant owners need to know what their diners think. Here are a few simple ways to get actionable customer feedback. 

Sep 20, 2017

The Gables Restaurant: How to turn complaining customers into repeat visitors

A historic, pre-Revolutionary War property in Pennsylvania’s beautiful Brandywine Valley is taking a modern approach to delivering great dining and event experiences.

Aug 21, 2017

Junction Kitchen & Provisions: Using online reviews to make better biscuits

How an “eclectic American” restaurant with a flair for the unique and original used online reviews management to spot and fix a subtle issue with a signature dish.

May 11, 2017

LM Restaurants: Serving up a fresh take on customer feedback for multiple locations

As part of a broader technology strategy, Reputation Defense helps LM Restaurants reduce the time spent reading and responding to online reviews from 40-50 hours to 10-15 hours per week.

Apr 10, 2017