customer satisfaction

5 simple strategies to keep your customers coming back

Customer retention can make or break a business. Here are 5 ideas to keep your customers coming back.

Jan 25, 2018

3 ways to get feedback about your restaurant

Restaurant owners need to know what their diners think. Here are a few simple ways to get actionable customer feedback. 

Sep 20, 2017

4 ways to get customer feedback

Customer feedback is vital for small businesses. Thankfully, it’s never been easier to learn what customers are thinking. 

Sep 07, 2017

Here’s how online reviews help you get more customers

Don’t be afraid of online reviews. Embrace them as a way to get more customers. 

Sep 06, 2017

Want to retain more customers? Get to know them first

Your business will make more money if you can keep customers coming back. We have tips and tools for doing just that. 

Sep 03, 2017

OnTarget Range: Hitting the mark with online reviews

Hitting the bullseye with online customer feedback has led to big things for this Illinois gun shop and firing range.

Aug 24, 2017

LC’s Bar-B-Q: Making a local restaurant a national phenomenon

If you engage effectively with customers online, even a local brick-and-mortar business can build a national clientele.

Aug 07, 2017

How to create a customer loyalty program today

Repeat business is more important than new business. Take a few small steps to increase customer loyalty.

Jul 24, 2017

Avoid these 5 customer service pet peeves

Want to keep your customers coming back? Avoid these customer service pet peeves like the plague.

Jul 18, 2017

How to get started with email marketing

Email marketing is 40 times more effective than Facebook and Twitter for helping businesses acquire new customers. Here’s how to do it right.

Jul 13, 2017

Metropolitan Furnishings: Getting comfortable with online reviews

Owner Karl Berry is using technology to increase customer satisfaction and take control of his online business reputation.

Jun 12, 2017