customer reviews

How digital changed word of mouth

Social proof has migrated online to sites like Yelp and Google My Business. That’s a good thing for small, local businesses.

May 08, 2018

4 big things: 4 ways to get more reviews, how online reviews attract new customers, and more

Our top tips this week from small business experts around the Web.

Apr 26, 2018

4 big things: Small business events, SEO secrets, and more

Our top tips this week from small business experts around the Web.

Mar 22, 2018

How treating your reviewers like your friends will improve sales

Online business reviews don’t just help attract new customers, it’s a place to strengthen and engage your most supportive shoppers.

Mar 06, 2018

It’s time to secure your business on all fronts

Your physical storefront has a security system, but what about your digital storefront?

Feb 27, 2018

Here’s why you need to claim your Yelp listing today

Yelp is a proven method to attract new customers and its not just for restaurants. Whether you’re just getting started or beefing up yours, here are some tips!

Feb 07, 2018

How reviews make your team more cohesive

Reviews play a significant role in the health of your business. It may be the key to boosting morale as well.

Jan 15, 2018

Why small business owners should care about reputation management

More than ever, consumers want to know what your past customers say about your business. Your reputation isn’t just on the line–it’s one of the biggest factors in the modern shopper’s purchase decision.

Jan 04, 2018

A resolution all small businesses should make in 2018

It’s resolution season. And while everyone is hitting the gym this week, ordering that kale salad instead of the burger, too many business owners forget one resolution that will pay out for the year to come: Reputation Management.

Jan 03, 2018

The Instagram double-dip

Increase your market reach and spruce up your review listings to attract more new customers with the same content you already use on your social media sites.

Dec 21, 2017

3 stats that prove small businesses should be on Yelp

If you think Yelp is just a place for foodies, you may want to think again. We found three compelling reasons all small businesses should be on Yelp.

Dec 14, 2017

Review sites: The local business gateway to in-store sales

Review sites provide local business with a no-cost-high-return advantage and it delivers the most valuable customers to physical stores. It is also one of the most underutilized tools among small businesses.

Dec 13, 2017

Turn your 1-star reviews into 5-star results

Rather than ignoring negative reviews or hoping they’ll go away, these 3 businesses found ways to engage their customers through the use of negative reviews.

Dec 11, 2017

Understanding your “Review Ratio”

97% of people not only look at reviews before visiting a store, they consider it a vital factor in their decision to hire and use your services, shop and visit your store, as well where to dine. So what is it they’re looking for and how does it factor in their choice?

Dec 07, 2017

Winchester Harley-Davidson: Revving up revenue growth with simple software solutions

Nestled in the picturesque Shenandoah Valley an hour outside of Washington D.C., Winchester Harley-Davidson is using technology to attract new customers and build engagement with loyal regulars. 

Nov 13, 2017

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