customer loyalty

Local retail: Where are people kindest (and harshest) in their online reviews?

In this 6-minute read: Which regions of the country are kindest/harshest in online reviews of retailers? In which cities are […]

Aug 16, 2019

Top 10 best practices for small business email marketing

In this 7-minute read: 10 best practices for small business email marketing Why should every small business consider email marketing? […]

Jul 10, 2019

Need a simple CRM for your small business? Look for these features

In this 4-minute read: Why do small businesses need a CRM? What features make an ideal, simple CRM for local […]

Jun 18, 2019

25 free local advertising ideas for small businesses

Let’s face it: advertising can be prohibitively expensive, especially for small businesses. Experts recommend most small businesses should spend around […]

Jun 12, 2019

3 free advertising options for local businesses

In this 8-minute read: Claim your free business listings to get found when people search online Create engaging social media […]

May 21, 2019

Customer relationships are a two-way street

When you know your customers, it’s much easier to ask them to rate, review, and promote your business.

May 16, 2019

The 6 elements of an effective customer loyalty program

Customer retention is crucial to a business’s health. Start a loyalty program to get more repeat customers.

May 08, 2019

3 easy ways to get restaurant customer feedback

Restaurant owners need to know what their diners think. Here are a few simple ways to get actionable customer feedback. 

May 08, 2019

How to fix your online business reputation

In this 9-minute read, learn:  Why repairing your online business reputation can be difficult and expensive How small businesses can […]

May 01, 2019

What’s the best CRM for small business in 2019?

In this 4-minute read, learn: What’s the best CRM for small business 2019 What are the best small business CRM […]

May 01, 2019

Celebrating Independent Bookstore Day 2019: How much do local, independent bookstores make?

In this article: How much local independent bookstores make on an average day Which cities were home to the most […]

Apr 19, 2019

How do I market my independent bookstore? Top 5 tips

In this 9-minute read: Learn the 5 key elements of an effective marketing plan for your independent bookstore Optimizing your […]

Apr 18, 2019

4 crucial steps to building an effective small business marketing plan

In this article You don’t need a big budget to build an effective marketing plan Start by investing in your […]

Apr 10, 2019

CRM for auto repair and tire shops: what do you actually need?

You’ve probably heard the term “CRM” recently, and you might even be looking for a “small business CRM” for your […]

Mar 28, 2019

March Madness in Michigan State Spartan Country: How do Lansing restaurants perform?

March Madness is huge around the country, but Michigan doubles down on the hype with both Michigan and Michigan State […]

Mar 27, 2019

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