customer feedback

4 big things: 4 ways to get more reviews, how online reviews attract new customers, and more

Our top tips this week from small business experts around the Web.

Apr 26, 2018

It’s time to secure your business on all fronts

Your physical storefront has a security system, but what about your digital storefront?

Feb 27, 2018

Winchester Harley-Davidson: Revving up revenue growth with simple software solutions

Nestled in the picturesque Shenandoah Valley an hour outside of Washington D.C., Winchester Harley-Davidson is using technology to attract new customers and build engagement with loyal regulars. 

Nov 13, 2017

8 ways for auto repair shops to get customer feedback

Car problems tend to be more straightforward than people problems. But people problems don’t have to be so bad for […]

Oct 17, 2017

3 ways to get feedback about your restaurant

Restaurant owners need to know what their diners think. Here are a few simple ways to get actionable customer feedback. 

Sep 20, 2017

Should you pay for positive online reviews?

Shady companies will post fake online reviews about your business in exchange for money. Let us show you a better way. 

Sep 14, 2017

4 ways to get customer feedback

Customer feedback is vital for small businesses. Thankfully, it’s never been easier to learn what customers are thinking. 

Sep 07, 2017

LC’s Bar-B-Q: Making a local restaurant a national phenomenon

If you engage effectively with customers online, even a local brick-and-mortar business can build a national clientele.

Aug 07, 2017

5 ways small businesses can increase customer engagement

Highly engaged customers deliver 23% more revenue. Here are some simple tips for increasing customers’ affinity for your business and brand.

Jul 05, 2017

LM Restaurants: Serving up a fresh take on customer feedback for multiple locations

As part of a broader technology strategy, Reputation Defense helps LM Restaurants reduce the time spent reading and responding to online reviews from 40-50 hours to 10-15 hours per week.

Apr 10, 2017

The Gun Cleaners: Taking aim at proactive customer feedback

Lenny Piazza traded in a 40-year IT career to open a storefront shop for gun maintenance. Now, he’s set his sights on creative ways to engage with customers and encourage positive experiences.

Apr 02, 2017