In this 5-minute read:
- What is Podium?
- Podium pricing and features
- Womply pricing and features
- Podium versus Womply
Reputation management is increasingly more important for small businesses as this digital world continues to evolve. There are quite a few (sometimes confusing) options out there to help with reputation management and review services.
To guide you along in your research, we’ve gathered some features and pricing comparisons of two popular reputation management solutions: Womply and Podium.
Let’s start with Podium.
What is Podium?
Podium offers reputation management services to help you increase your online visibility and sales. Their goal is to help your business get more leads, earn repeat customers, enhance collaborative marketing efforts, and centralize the interactions between you and your customers.
Podium has several features to help you improve your business’s online reputation.
Podium’s primary feature is their centralized inbox. You can connect multiple messaging platforms–Google, Facebook, SMS, teamchat, webchat–and respond to them all from the same inbox.
This feature is helpful for businesses with larger teams, as it allows you to set permissions for team members to specific accounts, set up templates, and set up auto-responses for when you are away.
With Podium’s solution, you have the ability to request reviews from your customers via email, SMS, and webchat.
Respond to reviews
Podium provides you with an online dashboard where you can view and respond to all of your reviews and messages.
Podium also has a feedback feature where you can set up messages to go out to customers and get their feedback on your product or services directly, rather than taking them through the review process.
Podium’s webchat feature allows you to capture leads on your website from a chatbox, and you can respond to all webchats from your Podium inbox or via SMS.
Along with the customer webchat, Podium also provides a teamchat feature that helps your team stay connected from the same platform you are using for your reviews and customer chats.
Podium’s pricing model is a little different in that they don’t list it on their website. To get a quote for their platform, you can submit a form on their website and a customer support representative will reach out to you to demo their software and talk to you about options.
The pricing for Podium currently ranges between $200-$400 per month depending on the features that you get with it.
Each plan starts with the inbox feature and from there you can choose to add on the review capabilities, webchat, and feedback options.
Womply’s reputation management software is built specifically to help small and local businesses thrive in the digital world. Let’s take a look at the features that you can access with this solution.
Review management and reminders
Womply’s system helps you manage your customer reviews. You can send out customer review requests via email and SMS and set up automated reminders to help you along the way.
Respond to reviews
With Womply, you can view and respond to all of your reviews on your integrated platforms from one place. You’ll receive a notification so you can promptly send out a response. If you choose the Pro plan, you can also set up automated responses for your incoming online reviews.
Womply has an exclusive CRM that comes pre-loaded with your customers’ contact information and transaction data. This makes it easier for you to send marketing, loyalty, and customer service messages.
You can also create and update customer profiles automatically by accessing Womply’s database of 274 million American consumers. Other capabilities of this CRM include segmenting your customers by who’s new, who spends the most, who’s loyal, and more.
Transaction data insights
Access information you’ve never had before with Womply Business Intelligence. You can easily see card transaction data, rank your revenue against similar local businesses, see spending trends in your neighborhood, and much more.
Use Womply’s marketing automation to get more customers by sending automated birthday emails, purchase summaries, and special offers. Continue to build and maintain your customer relationships even when they are away.
Womply has three pricing plans for small businesses to choose from. Each step up includes more features to help your business succeed.
Starting at $69 per month (discounted rates are available if you pay yearly), Womply’s Basic plan includes:
- One dashboard from which to view and respond to all of your reviews
- Send customers review requests and collect feedback
- Access to reputation trends on important review websites
- Gather your business’s revenue trends
- Create customer lists and keep track of outreach
- Live chat and email support with Womply
Starting at $99/month (or less if you pay yearly), Womply’s Plus plan includes all of the features of Womply Basic, plus a few additions:
- Pre-populated customer directory with contact info and automatic transaction data
- Comparisons against your competitors
- Revenue and spending comparisons in your local market
- Customer spending trends
- Chat, email, and phone support from Womply
- Womply provides personalized onboarding and training
Starting at $129/month (yearly discount applies if you pay upfront), Womply’s Pro plan includes the features from the two previous plans as well as the following:
- Automated thank you, birthday, holiday, and other emails
- Custom offers that you can send to your customers
- Customize and set up auto-replies for your customer reviews
Podium versus Womply’s reputation management software
Different reputation management solutions seemingly include many of the same features, but they often have one or more unique features—in addition to price—that set it apart from the others and allow you to make informed choices.
Podium doesn’t have Womply’s pre-populated CRM or its robust data resources based on 10 million businesses and 274 million American cardholders.
Podium is geared more toward helping medium-sized businesses and ecommerce firms more effectively communicate with their customers through their centralized inbox.
Each of these options is a great solution to help improve your business’s online reputation. You just need to determine which works best for your business—and your budget.
Learn more, plus get free reputation monitoring and customer insights when you sign up for Womply Free!