Success

Archie Bengzon: Dishing up growth solutions to independent restaurateurs

Merchant-level agents like Archie Bengzon are helping small, independent restaurants step up their game as the eat local movement gains momentum. 

Oct 30, 2017

Fort Worth Tire & Service: Thriving in spite of wrenching change since ‘83

Change is the only constant for this Texas tire shop. Now, it’s embracing the Digital Age while staying true to its roots. 

Oct 24, 2017

Agent of change: Kimberly Guest-Hernandez brings small businesses into the Digital Age

In the past, merchant-level agents just sold payment processing and point-of-sale systems. These days, they’re evolving into technology consultants. 

Oct 23, 2017

The Inn at Elk River: Quantifying success in high-touch hospitality

Technology is helping a small bed-and-breakfast in the Carolina mountains deliver a restful and rustic experience without wasted effort or resources. 

Sep 11, 2017

Irish Channel Pub: The power of knowing how your business stacks up

Those ups and downs in revenue, are they affecting your business exclusively or the entire local market? A restaurant in the nation’s capital is using data to find out. 

Aug 25, 2017

OnTarget Range: Hitting the mark with online reviews

Hitting the bullseye with online customer feedback has led to big things for this Illinois gun shop and firing range.

Aug 24, 2017

Interior Motif: A window into delivering high-touch customer experience

Small businesses that adapt to the times stay in business longer. Technology has been a key to Interior Motif’s impressive quarter-century track record of success.

Aug 23, 2017

Escape This: Cracking the code of comparative revenue

A Texas entrepreneur is using deeper visibility into his revenue — and his competitors’ — to get a leg up in the booming “escape room” market.

Aug 22, 2017

The Gables Restaurant: How to turn complaining customers into repeat visitors

A historic, pre-Revolutionary War property in Pennsylvania’s beautiful Brandywine Valley is taking a modern approach to delivering great dining and event experiences.

Aug 21, 2017

LC’s Bar-B-Q: Making a local restaurant a national phenomenon

If you engage effectively with customers online, even a local brick-and-mortar business can build a national clientele.

Aug 07, 2017

Seafood Kitchen: Hooking customers for repeat business

When serving up great food and customer service isn’t enough, online reviews provide great opportunities to win back customers.

Aug 02, 2017

5 of Shark Tank’s most memorable entrepreneurs

ABC’s Shark Tank has turned small business owners into reality TV stars. Here are a few of the show’s most remarkable startup stories.

Jul 03, 2017

Aquarius Books: You don’t have to be psychic to get in customers’ heads

Back in 1989, Barbara Criswell had a great career as a vice president with a big life insurance company. Then …

Jun 27, 2017

Metropolitan Furnishings: Getting comfortable with online reviews

Owner Karl Berry is using technology to increase customer satisfaction and take control of his online business reputation.

Jun 12, 2017

Junction Kitchen & Provisions: Using online reviews to make better biscuits

How an “eclectic American” restaurant with a flair for the unique and original used online reviews management to spot and fix a subtle issue with a signature dish.

May 11, 2017

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