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Free webinar! 4 steps to maximize every retail customer interaction this holiday season

September 30, 2019

Looking to get more retail business this holiday season?

Be sure to watch this free webinar recording, co-hosted with with GoDaddy Social, where you’ll learn four social media and reputation management steps that your local retail business can put into practice today to maximize every customer interaction this holiday season.

Online review sites and social media have become vital for local retail. In this free webinar, you will learn the tips and tricks you need to get your social media and online presence ready for the most important sales period of the year.

Watch the free video recording here and you will learn how to:

  • Create a holiday marketing strategy on Facebook, Instagram and Twitter
  • Spruce up your customers’ shopping experience on Instagram Stories and Facebook Live
  • Get your Yelp and Google pages holiday-ready
  • Increase customer retention after the holidays

Our co-host, Geoffrey Brown of GoDaddy Social, was kind enough to answer a few questions that provide a primer for the kinds of tips we share in the webinar.

Q: When should retailers start preparing for the upcoming holiday season?

A: This holiday season, consumers are planning to start shopping early (so you should start planning now) and they’re looking for deals. In fact, 60 percent of consumers plan to start shopping both online and at brick-and-mortar retailers before Black Friday. 

Q: Why is social media so important when it comes to a holiday marketing strategy?

A: Because holiday shopping is just as social as it is digital. Having a strong online presence and an effective holiday social media marketing strategy will set you apart from your competitors and get your customers engaged with you this holiday season and keep your business top of mind!

Q: What one thing should retailers do today to start getting ready for the holidays?

A: Stay present online. Engage with your customers (current and future), use user-generated content this season, and make sure to respond to your reviews on your review sites and engage in the comments on your social media sites.

Where can I view the webinar?

If you missed the live broadcast, you can watch the full recording here.

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