In this 6-minute read:
- Why reputation management software
- 1 free solution: Google notifications
- 7 paid reputation management solutions
Have you got the online review strategy for your restaurant nailed down? New reviews are coming in at a steady rate, you’re responding to them, and your restaurant is listed on all the right platforms… right?
If you’re not sure how to answer this, you could benefit from a reputation management solution for your restaurant. And even if you feel confident in your reputation management practices, the right software can save you a ton of time and produce superior results compared to doing it all yourself.
Why reputation management software is vital for busy restaurants
Reputation management software can help your restaurant in a huge way with your digital marketing strategy. From monitoring your online listings to helping you manage and respond to your online reviews, it saves you time so you can focus more on running your restaurant and creating a great experience for your customers.
Some important reasons to consider help with reputation management:
- 85% of people go online to find local businesses
- 90% of consumers say their purchasing decisions are influenced by online reviews
- Consumers spend an average of 58% more money at businesses that respond to reviews
Your online presence is absolutely essential, and we want you to succeed. We’ve put together a list of 8 reputation management tools that can help your restaurant grow and improve its online visibility.
If you don’t have a Google My Business listing for your restaurant yet, that’s the very first thing you’ll want to do before diving into any type of review management software. Google is the first place most consumers look for new restaurants, and it’s a huge platform for receiving online reviews.
The best part about Google Business listings is that they’re completely free!
Check out our guide: How to claim your Google Business listing
When you have access to your Google listing, you can then start receiving email notifications whenever a new review gets posted to your listing. This helps keep you updated on what people are saying about your restaurant.
It’s also super important to respond to your reviews in a timely manner, so the notifications will help with that (if you check your email regularly that is). Make sure that you respond to all reviews that you receive, whether good or bad. This helps customers see how responsive you are and, as we pointed out earlier, they tend to spend more money at restaurants that respond to their reviews. In fact, Womply’s data shows that businesses that regularly respond to reviews earn up to 49% more annual revenue!
Go deeper: How to respond to online reviews
BirdEye makes it easier to get online reviews for your restaurant. Their platform is integrated with the review platforms that matter most to your business: Google, Facebook, OpenTable, UrbanSpoon, TripAdvisor, and so much more.
BirdEye wants to help restaurants succeed and keep their tables full with more reviews and a great online presence. This platform allows you to send in-moment review invitations to customers so they can leave a review before they leave their table.
You’ll receive real-time alerts whenever a review is posted so you can respond promptly and catch negative reviews as soon as they’re posted in order to quickly resolve any problems that may have occurred.
BirdEye even integrates with your social media accounts so you can engage with customers better and be notified of every like, comment, and share that you receive.
You can do all of this from a simple-to-use mobile app that BirdEye created to make using its platform easy for your employees as they are serving your customers.
ReputationStacker has an automated system that allows you to enter customer contact information into a simple dashboard and then sit back as you watch the reviews start flowing in.
It will send customers a survey that determines whether or not they were happy with their experience at your restaurant. Happy customers get sent to your preferred online review sites, and unhappy customers are redirected to you to privately resolve any issues.
Womply’s reputation management solution makes it easy for you to see all of your online reviews in one place and set up automation for responding to reviews. It is also integrated with the most popular review platforms so that you can make sure your restaurant is visible across multiple sites.
Here’s how Womply’s solution can help your restaurant:
- Get an alert when a new review comes in on any of your online listings
- View and respond to all of your online reviews in one place
- Help increase the number of online reviews for your restaurant to keep new customers coming in
- Automatically post responses so you can focus your time on managing your restaurant
If you want to learn more, request a free demo!
Podium is another great solution that allows you to view all of your online interactions in one place. This can be from your social media channels, online review platforms, and even text messages from customers.
Podium helps you to collect more customer reviews, get instant notifications of new reviews, compare your restaurant to competitors, identify trends within your reviews so you can make improvements, and so much more.
Other products that Podium offers alongside their review management solution are webchats for generating leads and communicating with customers, as well as a team chat that helps your team collaborate easily.
ReviewTrackers has a ton of awesome products to help improve your restaurant’s online reputation. These are some of their best features:
- Review monitoring
- Responding to reviews
- Review generation
- Customer satisfaction surveys
- Listings management
- Competitor analysis
- Social media marketing
ReviewTrackers’ reputation management solution helps you to to resolve issues fast and generate more positive reviews to keep business flowing smoothly.
Restaurant Reputations is a reputation management solution devoted to helping restaurants just like yours. They know how important reviews are in the food industry and know how little time restaurateurs have to respond to reviews, let alone reach out for new ones.
So, they make the process easier for you. They have a team of writers to craft professional responses to your reviews for you, an easy-to-use platform for generating more reviews, and ways to display your positive reviews for everyone to see.
They will even help you amp up your social media profiles with fresh content every day of the week.
Upserve is a full-service restaurant management company. They help with everything from restaurant POS, loyalty programs, online ordering, payment processing, mobile apps, and your online reputation.
Upserve’s reputation management solution gathers reviews from multiple platforms and puts them in one place for you to see and respond to them. It will even gather reviews from other restaurants so you can stay updated on your competitors and what they are doing.
Your restaurant’s online reputation stems from what your customers are saying about you. Make sure their experience is great, and when it is, use a reputation management solution to help you gather and respond to new reviews.