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I work for the company. It's a good dry cleaner

Very poor quality and extremely high prices. I have tried them several times, but repeatedly they had poor quality and terrible customer service. Most recently my dress shirts were returned to me with deep wrinkles, and one in particular looked so bad I could not wear it. The shirts looked worse after Westbank's cleaning than it did when I dropped it off. When I returned the employee reluctantly said they would redo the wrinkled shirt. When I picked up the shirt it still had the deep, severe wrinkles on the collar and throughout the shirt. The Westbank employee said that was just as good as it gets, and they wouldn't do anything else. I requested a refund for the severely flawed shirt, but the employee refused, and said they couldn't do any refunds. I don't want others to have this terrible customer service experience, and recommend you go to another dry cleaners... Westbank Dry Cleaning has very bad quality, and they don't stand behind their work. Also, others have experienced Westbank completely destroying their clothes and/or loosing their clothes, and once again, Westbank did nothing to make it right. BEWARE of Westbank... take your clothes to another dry cleaners.

I brought in some men's shirts. During pickup, I noticed one was pressed very badly. I'm not that picky--but this looked really bad with deep wrinkles around the collar and pocket--my husband could not have worn it looking like that. They employee offered to redo it and it came back just as bad. The employee said there was nothing else he could do. The employee said they he would have the manager call me, but it's a week later and that never happened. I really wanted to love this place since it's in my neighborhood---Very disappointed!!

Very expensive. $60 for three casual dresses.

The company stepped up to the plate on the issue. Why the store manager couldn't settle this on the spot is what mystifies me.

I enjoy coming to this location. The prices are a little higher than normal, but when you add the service that comes along with the price it's all worth it. There's never a time when Lakia (the young lady that works at the front counter) doesn't greet me as soon as I walk to the door. She opens the door for me, grabs whatever I may have in my hands, and immediately wants to know how I'm doing. She's awesome. I see her like this with all of her customers. I can't recall a time I've ever walked my own things to my car. She takes those right away and carries them out for me. I've been to many cleaners and I've never received the amount of service I do here. I tell everyone I know about Westbank! I love it and you will too.

They don't clean furs. Nice staff though. Guy gave me a bottle of water for my troubles.