YELP

GOOGLE_PLUS

The management team hired new personnel recently. The staff is very welcoming, polite and helpful. Thank you for listening to the feedback members provide! 

The only piece of advise I would give is: train the people who help members over the phone. The difference between the branch staff and the staff over the phone is significant. The phone staff seems to have a shorter patience and a "why are you calling, you could have done this online" attitude. I have had accounts with UCU for over seven years and I am happy that the management is making improvements.

I'm not sure what I'm doing wrong or maybe even doing too much of that everyone else seems to be satisfied with the help they got from UCU but I can't even get a call back. Representative tells me she marks message urgent and silly me, assumed they would call me back within an hour or so, but nope, after speaking with another representative tells me, they have up to 48 hours to call you back. So from Friday, up u til now Wednesday, I have yet a Na call back.
As I'm reading the great stories UCU has helped other customers who were in a certain place in their life, or was in a certain situation, emergency situation. Etc etc I joined UCU because my mom has had for over 25 years and I am an employee for UCLA health. Should've never closed my other account for this. I've been given the run around about a few things that I heard from the same rep Geary hed be able to get things done for us. I don't know I guess I'm just disappointed as I was given high hopes of this place when My experience has been the opposite

I opened an account recently and did a mobile deposit.  It was accepted at first but then rejected because it was payable to my business name.  I have been calling for TWO WEEKS to get this resolved and keep getting shuffled around.  I have sent emails through their secure email service with no replies.  I have tried their online chat and it times out with no one there.  I just want to pull all my money out at this point.  Biggest problem is that check.  It's in some sort of limbo, where I cannot access the money nor can a deposit is somewhere else.  NO ONE IS HELPING ME!  My advice, stay away from this organization.

I love UCU. I came in because I had to get a new card, since I had a fraudulent transaction. I opened the door and was immediately greeting with a great smile and excellent customer service. It was very social distanced and very clean inside. The man made me a card, which didn't take long at all and advised me that I will get a refund back in a couple days (which was actually the next day! So quick!)! So thank you UCU!!

I've been a UCU member for about 6 months, ever since I used them for an auto loan. The customer experience has been very strong at some times, and underwhelming at other times (don't receive a call back, etc.) However, yesterday I called to refinance my loan and spoke with a superstar: Tyrone. He was well-spoken, polite, efficient and had a good energy. I never thought I'd enjoy the process of submitting an application to refinance my car... but Tyrone's upbeat, friendly nature made it fun. Thank you, Tyrone!

On June 30th, I went into the University credit union branch, and I had the pleasure of working with Torian. Torian went above my expectations and helped me nip all of my banking tasks immediately. I was distraught at first because I had to drive from Victorville, California, to visit the branch, but his fantastic customer service made it worth the drive. He's very professional and attentive! I believe Torian Deserves a promotion. I'm currently a nurse and UCLA, and it makes me happy I can bank with my home credit union.

Don't even try to get a credit card unless you want to spend endless effort at UCU getting it right: filled out form to take money from an account at another bank to pay monthly statement in full for online banking. Several months didn't happen. Customer service friendly but ineffective. Refunded finance charges but still happening. Finally someone looked deeper and told me form was entered for one month only! Who would want that?! Left message for a Supervisor. She called me a few weeks later. I do telework in healthcare so often on phone. My calls go to her voice mail. I've yet to speak with her. Still happening in April. since Jan Finally, I decided i need to go to the Bank Manager. Left a message for him. No return call. My relationship with clients and my sense of doing the best I can depends upon good customer service. I call at least by the following day to sort out customer complaints. What's up with UCU!! Just don't care?

This credit union seems to be lacking. Decided to open an account with my daughter and still wonder daily if I regret it. Have spoken to 3 different people and 2 have given me WRONG information and one was abrupt and quite rude (all men). They are not honest about access to your account information, etc.
However, AJ was a pleasant change. He was calm, patient, and honest. He explained certain procedures; because of him, I decided to keep the account open. I'll see how it goes. I think it may be okay eventually, hoping so..

University Credit Union