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Unique van lines transported my furniture and packed boxes from Ohio to Arizona, I believe they were subcontracted through Empire group. My furniture arrived, there was damaged to most items. Fragile Marked boxes were crushed! They have horrible customer service. Placed a claim for damages, no response. Appears they will NOT cover anything they damaged. I would think twice before hiring this company!!

They have lost and destroyed over $5000 worth of items. They “lost” 10 of my boxes, along with pieces of my bedframe and a few other items. Please, don’t use this company. You’re going to regret it. On top of everything else, I’ve been reaching out constantly since I got part of my stuff in July, and they rarely respond to me. I’m still waiting for responses and reimbursement. They haven’t even given me an update on the items I’m missing.

They are a broker with no guaranteed delivery time and additional charges added on. Google them and seriously consider a known company. Cost us an extra 1k+and 4wks to receive "most of" our belongings. Same for an acquaintance-more $ and 4+wks.

They kept trying to impose additional fees. I am not impressed.

The worst and most inadequate moving company I have ever experienced. Completely dishonest and broke all of my large items that were moved. Every single thing about my move was horrendous. People that work for the company are very rude, lack any sort of communication skills and are completely shady. 1. The owner and every single person who works there is an absolute nightmare to talk to. They are all consistently rude and patronizing. They will treat you like you are a child and also lie to you. 2. On the day of my pickup, I could literally hear the movers clunking and throwing my boxes down the stairs, which were labeled fragile! Their complete disregard for my things was a joke. 3. I called them a few days before my scheduled date of delivery and they said “90% chance the driver will deliver on your date of delivery”... this same statement was made for 2 weeks consistently. The craziest part about this is that I continued to call and ask where my things were and the assistant told me that the driver loaded the truck and left which was a LIE! So I had to drive from Ohio to Chicago and left in a hurry to meet the driver with my things, only to find out that she lied about them leaving. I was left in my apartment with no furniture for 2 entire weeks. So my things were delivered 2 entire weeks late. They continually had tons of excuses (e.g. the driver’s car is in the shop), when they were just jerking me around so they could fill the truck with other deliveries, which they did because my delivery truck ended up having 11 total. This makes them completely dishonest. They are too shady to tell the truth about what’s going on. 4. I hope you didn’t assume the delivery date went well either. The driver called me 3 hours before the delivery and said he needs to transfer the items to a local delivery truck because his 18 wheeler wouldn’t fit. He said it would be an extra $350. First of all, is the moving company that inadequate at their jobs that they can’t even look up my address to see that you have to take the highway which has bridges?! It’s almost a joke at how horrible they are. Best part- they had no documentation at all to prove that they had switched my things in to a local moving truck. 5. After this entire debacle of me being forced to pay all the extra fees, when my things finally did arrive, every single piece of my large, expensive furniture was broken. Literally all boxes were crumbled and busted open too. Items were missing. Things were even broken on sight in front of my eyes. I submitted a claim only for the claims department to tell me I was entitled to $149.70. An absolute slap in the face. Please, after this lengthy review, let this be confirmation to NOT book with this company. You will not end up saving money. They will charge you for extra things and nothing will arrive intact.

terrible service, they literally delivery all my stuff broken and in pieces. They lost 2 items that was extremely important and the email that they sent me to claim DIDN'T REPLY. TERRIBLE COMPANY, THEY WILL CHARGE FOR MORE AND WILL DELIVER EVERYTHING IN PIECES AND BROKEN AND STOLE YOUR STUFF!!! NEVER AGAIN I WISH SOMEONE COULD HAVE WARNED ME BEFORE

this is the worst moving company they stole a large part of our personal things including shoes, blankets, many things arrived broken this has been the worst experience in worldliness, be very careful this company is the worst !! Be very careful, tell all those who can, these companies steal the things you send and break, they do not care about anything, it took 3 weeks to arrive with our things, they tell you any excuse, be careful with this bad company, they do not work, they should close it on customer service department!!!

Run far away and go elsewhere. Find another company, please! Between safe relocation and unique van lines, their service is a disaster! They have no compassion for people. It's all about lying to make a buck. Horrible service!!! If there was a rating below one star, I would give it..

Critical: Professionalism, Quality, Responsiveness, Value ONE STAR IS TOO MANY! THESE GUYS ARE PROBABLY THE BIGGEST RIPOFF I'VE EVER EXPERIENCED! THEY TOLD US THAT TO MOVE OUR POOR OLD MOTHER IT WOULD COST A CERTAIN PRICE AND THAT SHE WOULD GET A SENIOR CITIZENS DISCOUNT ON TOP OF THAT. WHEN THEY SHOWED UP, THEY CHARGED $900 OVER THE QUOTED PRICE SAYING WE WENT OVER THE AMOUNT OF SPACE WE WERE QUOTED. NO WAY! WE COULD NOT EVEN FILL A 5' X 10' STORAGE UNIT WITH HER STUFF! (SEE PIC) AND, NO SENIOR DISCOUNT. WE HAD TO ACCEPT IT WHEN THEY WERE THERE BECAUSE SHE HAD TO BE OUT OF THE APT THAT DAY, AND THEY HAD OUR DEPOSIT.

Unique Van Lines