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Let me provide you context before getting into what happened. I would like to say I've been coming here for almost 5 years now, and they have the best cookies in the DMV I have referred hundreds of people to come here so this is not about the quality of the food this is strictly about the service. Today about an hour ago I go in for my usual cookie pickup and after I ordered my cookies I asked the cashier can I dine in, now I did not check Yelp beforehand to see if I can or cannot nor did I call ahead and I'm well aware of what's going on especially since I live in Virginia. When I asked the cashier can I dine in he followed up with a question of "Do you know about DC new restrictions", I was at a restaurant just a day ago in DC where I dined in so my question is very valid nor am I aware of new restrictions...mind you I also live in Virginia so I have been dinning in Virginia and occasionally Maryland too. I asked a simple question which should warrant a simple response, but I had time you're not going to be rude and condescending when your patrons ask you a question especially by following up a question with a question, you're in DC the nation capital you're customers can be from any state and they may not know of new policies ITS YOUR JOB TO EDUCATE THEM not try to belittle them for asking a valid question. Now given the context of what's going on in the DC right now it's best I left than cause a scene, but this place will not be earning anymore of my business and I will tell everyone I have referred here my experience as well. No one tolerating that type of disrespect in 2021!

Thomas Sweet is an amazing ice cream shop, as well as coffee shop. Lots of choices you're bound to find something you'll like if not everything! The staff is very friendly and super helpful!

I'm absolutely shocked by all the great reviews for this place - they may specialize in ice cream but nothing else!!  We went out to celebrate my birthday in Georgetown last night and was looking for coffee and dessert after dinner.  Most places were closed early or temporarily due to CoVID (it was 9.30pm). We stumbled upon this place as we were walking and saw some coffee options - we stood in line to order and when they realized we were ordering coffee, the server brushed us off and asked us to move aside since making coffee would require some time, so he could attend to the ice cream orders behind us. Another server came up and started helping us - none of them were wearing gloves - we asked for disinfecting wipes to wipe down the tables that were filthy and were ignored. The kicker was as we were sitting there enjoying our coffee which took forever to make (no one else was sitting there or in line to sit) - the server came out after 25 minutes and said we had been there for over 15 minutes and had to leave!  Mind you, there was no sign of any sitting time restrictions or anything so needless to say, we were shocked. It was around 10.30 at this point and the shop didn't close until 11pm per the posted sign outside. Such rude customer service and dirty inside!!  NEVER AGAIN!

How do they manage to have every flavor of Ice Cream imaginable ? After deliberating for 10 minutes, I decided on the Oreo Cookie Ice Cream.  The icecream was a 10 out 10. What a fun old fashioned atmosphere. So glad we stopped here while visiting DC.

Huh. While I think about what to write about for "T Sweets" I literally can't think of anything to critique. They did their job immaculately and their reviews show it!

What I got:
  - Regular cone (w/ Strawberry + Oreo scoops): $7.25

   In terms of ice cream flavor, it's exactly what anyone looking for their quick sugar fix would like. Complete with a nice creamy texture that's not too cold, the ice cream itself proved why it deserve a hefty $7.25 price. The chocolate dipped cone w/ sprinkles was a nice aesthetic to snap quick pics of but not noteworthy in terms of taste.

   The regular sugar cone and waffle cone are the same price so don't be tricked by seemingly cheaper options!!

   I will say the service was slower than what I would have liked, but I can't dock off points because they're trying to keep me safe by limiting the number of people there.

   T Sweets is located in a nice corner of a (usually) busy street and is a great one-stop shop for a break while perusing the Georgetown locale! I

I had a terrible experience at Sweet Thomas tonight. I walked in with my service animal, who is prescribed to me for a medical condition. I have brought her in before (with her service vest on), and had no issues. It is also listed as pet friendly, so it shouldn't matter. Lastly, it was raining, and we were on a walk. So she wasn't wearing her vest. 

The man was very rude and told me to leave. I said she was a service animal, and he asked for her "ID card." Those that know about service animals know that this is a made up thing that people have created on the internet to bring their dogs places. A prescription or other paperwork is the only way to prove a service animal. I explained this (he ignored me and shook his head) and pulled up her prescription. He refused to read it because there was "no picture, like the ID cards." I again explained that the ID cards are fake, and that the prescription states that she is prescribed to me 24/7 for a medical condition. I even explained my medical condition, which I did not legally have to do. He still told me no. I told him I wouldn't be leaving and that what he was doing was illegal. 

He finally scooped my ice cream and then rang me up for 3, as there was a miscommunication about what I was getting. I said I only have 2, can you please refund me for the 3rd. HE SAID "NO. YOU'RE TAKING THAT ONE TOO"!!!!! I couldn't believe it. I said I don't want that one, put it back (it was prepackaged in their freezer) and asked for my refund. Again he said "no you will take that one too. No refund". I told him I wouldn't be leaving until I got my refund and that me and my service animal would be happy to hang out in their store until he did so. 

Incredibly disrespectful, technically illegal, rude, insensitive, and unbelievable.

It's an ok place, I think most of the shock and awe is from the amount of the flavors they have on the menu. They give you a ton of ice cream for even the smallest size and you can get free toppings which they pile on. Ice cream really isn't anything special, it's better than grocery store ice cream for sure, but doesn't compare to some famous ones across the country like Graeters or Humphrey Slocombe. I can definitely seeing it hitting the spot on a hot summer day, but I think most of the high reviews are probably because of location and how long its been around.

Georgetown has a popular place to get ice cream. It has been there a long time and is a favorite. Thomas Sweet has a few locations. Maybe this one is the best. You can get basic or more exotic flavors. 

Has a lot of good ice cream. It also has a few sorbets with no dairy. The last time they had black raspberry sorbet. It's about $5 for a medium cup. This isn't cheap but it's good quality. It was dense. They pack a lot in. Good value for what you get. They also have treats like ice cream sandwiches and more. 

It still is one of my favorite places in Georgetown. It's still a popular place to hang out. There's not that much room inside but there's outside tables.

Amazing ice cream!! We tried dulce de leche and it was GREAT!! My daughter loved it!! Looking forward to try some chocolates next time we visit Thomas Sweet.

Yum!! Delicious hot fudge! Fun for the whole family.