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Might as well rename yourselves to Electronic Arts. Paywall for basic reports is utterly pathetic. Say goodbye to 5 register licenses you greedy pigs

I don’t even know where to begin.. shopkeep has to have the absolute worst “24/7” customer service I have ever encountered in my life. From not getting a concrete answer to being redirected to multiple different people/services to ultimately get hung up on. Even the person who signed us up won’t give us a call back not to mention I never got any training and had to figure everything out myself, just so the sales I make not to hit my business account. On top of that, the pos system isint accepting credit/debit because of simple steps they forgot to mention when signing me up. Forcing me to shut down my business for 2 whole days while they “look into the case”. I would never recommend this abomination of a company to anyone much less someone I know. Save yourself a headache and go with another pos system, unless you want to waste countless hours trying to get a straight answer... which you won’t.

DO NOT GET!!! Their customer service is horrible!! Managers actually refuse to speak to you and won’t allow you to do an escalation of any issues. They don’t cancel your accounts, when you request them and they continue to charge you, even if you cancel your card. They can never answer a question straight and they refuse to help you with website part of it. I could honestly go on forever, but I’m hoping that by leaving this review, ShopKeep will make this right. Especially since I attempted to become a returning customer.

The company & software were great in 2015 when we started with them. Then starting last year it has went downhill. Hardware does not work well at all. Card readers and printers do not stay connected. Bought all new ipads and equipment and still they do not work correctly. very frustrating!!! Please work on getting your software to run properly with the hardware!

Think twice before signing any kind of contract. As a small business owner I never leave reviews as I understand how hard one works for each and every review and that business' have rough days but this review is 4 years in the making. My credit card processing machine was the first of many issues which sparked a fire the first month I was in business to be told I would have to purchase a new one. Then there were so many issues over the years with reports being off and one thing after the next. I am also amazed that you don't support customers that have been with you for 4 years and have been hit incredibly hard by COVID. Our yearly contract was up on March 31.2020 and without the means to renew financially due to uncertainty of our future we are now being penalized and cannot get into important back office files unless we pay for the upcoming year. We have been closed since March 16th with no guidance from the state of a reopening date. So not one penny has been brought into our store for 6 months. Once your contract expires with shopkeep please understand you cannot get into the BackOffice to run any kind of reports so that you can file necessary paperwork. Just spent over an hour just trying to have access to my files for 24 hours only to be denied and told I would have to pay for the next year of service. Please understand that customer service is not a strength of SHOPKEEP and yes I now understand that all of my files are now for them to 'KEEP'. The solution.....I get to wait for 24-48 hours to wait to hear back from a supervisor. Amazing & disgraceful to me that a company that services the food and entertainment industry which has been hit so hard by COVID cannot support their customers.

ShopKeep has terrible Customer Service and terrible Tech Support. Have had a technical issue with their system dating back to July 3. Have spent multiple, multiple hours on the phone with their customer services rep. and absolutely no work has been done on the issue by their tech support team per the customer service reps. The Customer Support reps refuse to transfer anyone to a supervisor or to any member of the technical support team. I have been hung up on more than once because support just didn't want to talk to me about the issue or provide any answers whatsoever to the issue and when it would be fixed. After 47 days, they still have not bothered to respond to the technical issue. Their system is refusing to sync with QuickBooks as advertised because the Journal Entries generated by their system do not balance. Their system continues to sell items that are not in inventory, and their own reports cannot reconcile to other reports in their system. The error message preventing syncing essentially says that the debits and the credits in the ShopKeep generated Journal entry are not equal. When I mentioned this to ShopKeep support earlier this week, the person "helping" me asked "What does that mean?". I responded that Debits must equal credits for any and all accounting journal entries, and that is a basic accounting need. The rep then hung up on me.

Impossible run the business anymore. I’ve used shopkeep since 2015 to run different locations and it was always the best POS. Now... is it a new owner? Or what happened? ALWAYS problems with card readers! Last updated for POs made impossible to run any transactions - gateway error! Back office doesn’t show any reports. To charge costumer takes more time than to fix phone. You guys have to fix it quick...., or moving to square.

If I could I would give them a minus 1000 -I would , worst customer service , support I have ever encountered in 54 years on this planet. Do not even call this organization for a quote .

THE WORST SUPPORT OUT THERE. They would get ZERO stars but I had to choose at least one to leave a review. I feel like I'm back in the eighties dealing with computer hardware support. Few people seem know anything and spout details from "Support Articles" given to them from other people or companies. Forget about escalating a call to a supervisor because they FLAT OUT REFUSE TO DO THAT! I've been trying to set up my website using their new tools and paid to have the privilege, but guess what? They don't provide a lot of actual support for the website and some basic functions such as a bulk upload of images the do NOT provide support for at all and you have to pay an additional $70 per month for that particular support. Another hour wasted today only to be hung on. I've been a subscriber for eight years and use them because they offer functions for my business that other POS systems don't, but their CS has become absolutely ABYSMAL!

We started using Shopkeep in 2013 and watched as they gradually went into the toilet. Service is overpriced, hardware options are terrible and barely work, support now goes to overseas call centers and the agents don't have a clue about anything. This was at one point a great, small business focused startup and someone must have bought them and is running it into the ground. We switched to Square after 7 years and there is no comparison. The two are leagues apart. Don't rely on positive reviews from years ago. Shopkeep is flaming garbage now.