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I cared for my mom from home the 10 months before I placed her in Santa Monica Pavillion in 2017. As she neared the end, she needed round the clock care that I couldn't provide while also having to work. I was grateful to find a facility to get her into quickly. The staff was nice enough and the residents were what one normally sees at a convalescent home, confused and in pain. My mom was no different. She died 8 days after being placed in the home. 

Since she had been there only 8 days, we were due a refund of about 1/3 of what we paid to get her into the place. My mom was poor and caring for her all year was an emotional and financial burden on me; I could really have used that money, especially with the cremation still to come. I reached out to the facility to get the $1000 they owed. The staff gave me a number that goes straight to an anonymous voicemail. No body will call me back. I sent a letter and it was returned saying no body was there to receive it. My aunt stopped by, only to be told the staff didn't know anything about it and to call the same, dead end phone number they gave me. As a bereaving daughter, I would have appreciated some integrity and grace from someone in charge.

This place is a disaster.  I found badly beaten patients in the hallway(-one sit. 2 black eyes, welts Large and raised all over her face, and THEN the dark purple bruises all over her neck).  I called 911.  One officer showed, then many arrived for back-up.  Daphne Sheran  (apparently, the only one here with a license tried to say she "fell".  Strangulation marks don't appear on a "fall".  I have witnessed and reported documented much patient abuse only to be threatened, retaliated against and lied about.

Read some of the official reports.  I was here for part of it.  It appears the ombudsman was in the pocket of the owner.  She and others are permitting this place to abuse these poor demented patients that don't have the mental wherewithal to stand up for themselves.  I am disabled, not mentally, have a doctorate.  I tried to move and they sabotaged me.

Best place ever!!! Friendly people. You find what you want. I go every weekend and find a lot of good things

Santa Monica Assisted Living For The Elderly.
We welcome Alzheimer's and  Dementia Residents . We are pet friendly. Come in and take a tour.

Men's room is FILTHY. No paper towels. Damaged soap dispenser.  I shutter to imagine the condition of the stock room if this is how they keep areas that the customer does see.  This isn't a cheap market.  Seriously no excuse for this total disrespect to the community they serve.

Well, now my mother-in-law is here. It's taken about a week, but she seems to be settling in. She's happy that she can have her little dog with her! Everyone is so so kind and carrying, I can't say enough about this place except "thank you"!

My father was transferred here for hospice care in '08. We understood it was a convalescent facility with a "hospice component" but it wasn't until he was there that it was made clear what this meant. First, there was no bed ready for him when he arrived. When he did get a bed, it had no bed rails, which was an issue as my father had spent the last days tossing and turning and at times trying to climb out of the bed. We were informed the facility did not allow bed rails. After much protest, an exception was offered, but the rails never arrived. My father's tossing ceased to be an issue :( We were also disappointed to discover that they did not provide monitors to sit next to him, as he had in the hospital. We were also very disappointed to learn the facility did not allow a morphine drip to ease his pain. (He could not longer swallow pills.) We mostly interacted with two of the facility's personnel. The names elude me. One was entirely unsympathetic and unwilling to process any request until we had called a nurse who had to call a doctor who had to call the woman and pressure her on our behalf. The second worked the night shift and was very kind and thankfully the one with us when my father passed two days later. It was a bitterly sad experience.

Santa Monica Pavilion