FOURSQUARE

YELP

GOOGLE_PLUS

My family has been buying mattresses from Ivy for 15+ years. I recently purchased a mattress and i love it. thanks Ivy for the hassle-free and personalized service!

Fraud alert:

I met Ivy at a health conference back nearly 9 years ago where she was selling her Organic mattresses. There she showed me the internals of her organic mattresses and how vastly superior they were to commercial varieties. Based on this, my partner and I then ventured to her LA store and purchased an Ivy Organics California King Mattress, topper and pillows. 

Fast forward 8 years and unfortunately we have come to regret our decision after experiencing serious integrity issues from Ivy herself.

Prior to covid-19 we began noticing silt/fine textured almost powder around the edges of our mattress. We did not make the association to the mattress and thought it was something perhaps from our air ducts. As we attempted to remedy this it turned out it was in fact coming from the mattress. In addition there were other issues that were developing like hardened bumps on the surface of the mattress, random coil pinging even without movement and a bowing on the perimeter.

At their discovery, we attempted to seek support from Ivy Organics directly and then covid-19 hit. We chose to email our situation and supporting photos and were replied to and told due to covid-19 they were closed but once they re-opened they'd respond immediately.

Months later and weeks after the LA area was cleared for reopenings I called the Ivy Organics store who to my surprise answered and confirmed were in fact open but my warranty issue as assured had not been addressed. I gave them the benefit of the doubt that perhaps due to the unprecedented nature of covid, they had perhaps forgotten or were maybe even busy.

I gave it another couple of weeks and recently emailed again asking for support and I am surprised by how I was treated. 

In summary, Ivy herself email replied asking to setup a conference call and asked me my address in case she needed to inspect my mattress. I was then provided a google conference call in number and pin for the next day, our scheduled conference call time.

The next day, the day of our conference call, I called in per her instructions and she was not on the provided call in number at the time she arranged which was another red flag. She then called me after and said she didn't know she had sent me the phone conference call in number but uses the system to setup appointments all the time. She then asked me to confirm my address (again) and then quite frankly strategically began baiting me with several blanket excuses as to why the mattress had such issues, including that since my address was different than when I bought it, it was damaged by movers and other excuses like asking if I used a waterproof mattress cover because those had created silt for another customer in the past.

I listened very calmly but was shocked as I in fact just moved which was weeks AFTER I discovered the damages and had sent her all the photos to begin with which is easily timestamped and her simply using a change of address to get out of a warranty appalls me. 

Also during this appalling phone call I requested a copy of my warranty and she said she would email it but this was an 8 year mattress, as though to dissuade me from expecting anything, even though I had purchased a ten (10) year warranty. She then asked me repeatedly if I had my invoice and I politely asked her for it as I had just moved and would need to locate it. She repeatedly said her computers didn't have it. 

Interestingly, after I ended the call sharing my honest disappointment in her choice of manipulation of me versus being in integrity, she magically emailed me my warranty and invoice.

In conclusion, yes, having an organic mattress can be awesome in theory but if it doesn't come with true integrity of a company who stands by it, it's worthless. 

Ivy did not make this right and straight up lied and manipulated me over and over again and was focused only on getting out of honoring her warranty and nothing more, which is fraud, very bad faith and not in alignment with consumer protection laws. 

This is also being reported to all regulatory agencies and bureaus as well.

The people who work here, their helpfulness, knowledge and patience as you try out the various firmnesses and styles of mattress is only the beginning. Once you get one of these mattresses home, your dust allergies will decrease, your back will relax and your sleep will improve. They use products that repel dust mites and help care for our world and our health. Thank you, Ivy, and everyone at PJs!

We were in need of a new mattress and decided to go with something organic (due to my chemical sensitivities) and locally manufactured (because long distance shipping is bad for the environment). My husband likes very firm and I like very soft. We agreed on something firm, but with a topper. Hubby loved it, but my back and joints did not. I reached out to customer service and heard back from Ivy herself. She was extremely understanding, and explained something I hadn't heard before: that as we get older, we need to sleep on something softer, not harder, to cushion joints and nerves better (I do have sciatica and it did flare up with the first choice). She invited me back to the showroom to meet with me personally to find a better choice. It turns out that softer for me is better, and not necessarily 100% organic. So I got a model that is mostly organic and partly conventional. An extra bonus was that Ivy's dog Butters "helped" by jumping on a mattress next to me, which was actually perfect, since I have 4 animals at home who all like to be on the bed with me (BTW they use scraps from manufacturing to make really cool organic dog toys that benefit charity - Ivy gifted me a couple for my dogs, so sweet).  Mattress swap occurred just 2 days later, and now I'm sleepin' pretty! Can't say enough nice things about Ivy and her business - definitely worth the slightly extra cost to support a local, eco-conscious business.

You should definitely go in person in order to pick out your mattress. I laid on the Benson and immediately knew it was the right fit for me. I don't have a truck so Andy coordinated the delivery for me (which was free) and they even picked up my old mattress from me for $10 cash. Aside from the incredibly cloud like mattress that I now sleep soundly on, I also got an organic dog toy that my puppy adores, a side sleeper pillow (which means I no longer need a boyfriend), and a mattress protector to keep everything safe for 10+ years. Not only am I proud to support this women owned business but also a handmade mattress company that believes in the motto we all rise together. I was inspired by the leadership of Ivy while touring the location and it was honesty the most memorable mattress buying experience I will ever have. Cheers to organic mattresses that not only are amazing to sleep on but also do wonders for your health.

Both Ivy and Ron have been extremely helpful in our quest for better sleep. They hooked us up with a good price on an amazing package of top-quality, Made in the USA goods. They spent as much time as necessary to make sure we were absolutely happy with our purchase, and Ivy even offered to personally drive out to us if the mattress ever needed warranty inspection. We are so excited to sleep on our mattress made out of natural, organic materials, with wool from happy sheep!

I like my mattress.  Good customer service too.

(Translated by Google) This very expensive (Original) Esta muy caro

My wife and I could not be more pleased with our visit to PJs, Ivy Organic/Civilized Sleep Solutions in Vernon. Customer service is outstanding! Ivy is an expert in her craft and will prove it to you by showing you her manufacturing area adjacent to the beautiful showroom. Don't waste time going anywhere else. We were able to test many options and found what worked for both of us. The pillows are great too! Cost is quite reasonable for the high quality product. If you want the best, get organic. If you want the best organic, get Ivy Organics. Sweet dreams! Zzzzzzzzzzzzz

PJs Sleep Company