YELP

GOOGLE_PLUS

They delivered the wrong pizza and we waited on hold for 25 minutes for someone to answer. We contacted chat online and they told us someone would be with us within 48 hours. What a joke of customer service. The pizza they delivered wasn't even close and it tasted horrible. Money wasted. Time wasted.

The pizza always taste good and the service is great.

Ordered a papadia and it said 45 min  for delivery. The tracker would never work. I finally called the store after an hour and a half and the manger said it would be there soon. Two hours later the order finally showed up. I requested a refund with the driver and the driver said he wasn’t papa john so I couldn’t get one. The driver continued to film me for “social media” and said his manager was in his car and to talk to him (He was not there). He then made comments on my social status saying I was in a good house so I should not want a refund in the first place when in fact I’m on vacation at an Air B\u0026B. He proceeded to film me as he drove off in his silver Hyundai. Tried to call the store and their phone said they’re closed at 10:15 (it’s a Thursday) Terrible service do not order pizza from this joke of a company. Edit: (The manager finally called me 30 min later and gave me a full refund) This terrible performance from an employee was unacceptable and makes you wonder if they’re messing with your food

APPARENTLY THEY'RE USING DOOR DASH. MY PIZZA ARRIVED COLD. I CALLED THE LOCATION AND THE MANAGER TOLD ME THERE'S NOTHING HE CAN DO ABOUT IT BECAUSE HE GAVE IT TO THE DOOR DASH DRIVER HOT. I DON'T USE 3RD PARTY DELIVERY SERVICES. PAPA JOHN'S WEBSITE\\APP SHOULD SAY THEY USE DOOR DASH INSTEAD OF PAPA JOHN DRIVERS. I WOULD'VE NOT ORDERED IF I HAD KNOWN.

Ordered 1 cheese pizza 2 1/2 hours ago. A pepperoni pizza just showed up. I've called 4 times and never spoken to a person.

Papa John's Pizza