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Let it slide my first bad experience here, but 6 months later with completely different staff and I have another unprofessional interaction with Moran. Not sure what happened to this company

The staff from reception to the doctors are friendly and professional exhibiting lots of care. Easy drop off and ample covered parking. Also the TRAX station is literally steps from the front door.

The Moran Eye Center is a for profit state of the art nice and clean facility. It is under the umbrella of the University of Utah Hospital networks. Customer service is lacking substantially and COVID 19 has only made this worse. Poor communication, run around, mis- information and the inability to get direct and correct facts about appointments, walk-ins or call-in requirements, pre-authorizations and/or fees. Forget about trauma informed care. (Btw, they do have Trauma informed social workers but most of your customer service peeps have no clue and will tell you they can't provide this and give you wrong information about how to obtain it.). Ask for Lisa Ord. She's great and gets it! In my experience most of the receptionists, customer and phone people who are front line staff lack good customer service skills, are dismissive, act put out when you need something or have a question they don't know, rush you off the phone, interrupt you, don't listen, and lack the ability to diffuse issues and often perpetuate excelerating them. Plan on long wait times for the appointment typically and know they are awful with privacy violations in the registration booth upon arrival of the appointment. Plan to receive conflicting directives from one staff member to another regarding where you should sit, or stand, and what the COVID 19 restrictions are. Expect non-compliance and push back from front line staff should you request accomodations in completing their required forms or enrollment requests. If you ask them to pre-authorize appointments for you plan to be shut down and scolded and told to do it yourself even if you have no clue what codes or procedures will be employed and therefore cannot get an insurance pre-authorization because front line staff won't give this to you. Plan to put the staff, their needs and feelings as well as their demands for compliance to rules above good patient care. Don't expect good listening skills or patience from staff here. They forget you are a patient. The doctors I have seen here have been fabulous if you can get through the "Berlin Wall" of customer care peeps who stonewall any requests or needs you have before the appointment. They were not able, or willing, to provide accommodations for appointment reminders or directions to visually disabled patrons, even though they are a vision clinic. Hello ADA violations. Dear Moran Eye Center...please provide extensive customer service training, trauma informed training, listening and problem solving and communication skills training and remind them of HIPPA so in the future your patients can feel that your priority is about good patient and customer care. All your staff need trauma informed training especially in the way they communicate rules and demand compliance of the patient. Sometimes the way one communicates a request can feel like a trauma trigger when presented as a no win demand of the patient. Remember that doctors appointments can be trauma inducing and triggering. Your staff makes this worse. It is REALLY BAD!!!

Beautiful facility, nice people everywhere we went! Definitely the place to go for any kind of eye issue. Very clean, easy to find and better yet, the parking was convenient, easy in and out of the underground parking and it’s free. We were too late to enjoy lunch, but the restaurant looks great with views that are breathtaking! The only downside: be sure to take a coat in the summer, it’s bitter cold from the air conditioning.

My experience was amazing. I have grown up with very poor eyesight, my personal eye doctor thought I had a cornea disorder which is why I originally came here for a second opinion. Not only did I not have a cornea disorder, but I was able to have Lasik and correct my horrible eye sight. This was Over 4 years ago, and I still love my Lasik. This is a world class facility and recommend anyone with eye problems, this place is staffed with miracle workers.

You're pretty much on your own each step. Using Mychart to communicate with my physicians at Moran is like pulling teeth. I feel like I have to corner them and explain my situation from the perspective that a care team should already understand.

My father had the best Doctors and nurses for his eyes surgery thanks

Drove 3.5 hours from Idaho Falls to see Dr. Judith Warner, neuro-ophthalmologist, and have a couple hours of tests. What a wonderful experience! Dr. Warner was thorough in explaining all the ramifications and possibilities of my diagnosis, which was so appreciated. Her medical student (Dan) was also personable and professional, as was the young woman who did the initial testing (sorry, I for your name!) Loved Dr. Warner's sense of humor and quickness. SO grateful for all she did!!