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Great service, very clean and I was very satisfied with haircut and blowout! Taylor read my mind I did not have to explain what I wanted she knew! She took her time and gave me great tips on how to keep my locks looking great and shiny! She introduced to me to new products that will help me take care of my hair! Thanks so much I'll definitely see you again!

I would first off like to say I like Kris (owner) but even after my initial consultation feeling positive about the process, I left the salon in tears once it was done.

I had really healthy dark hair (see picture below), but am tired of doing my roots (which are now basically white) and after watching many videos about "embracing your grey" I decided I was ready to do this. I had met Kris for a consultation (about 4 weeks in advance of appointment), and even though she had only done one other color change to grey, she assured me that she did her homework and even contacted Jack Martin (color stylist in LA who specializes in this transformation) so she felt confident that she was going to get close to the desired results, but still couldnt guarantee until we started the process.

I arrived at 9:00am on 10/31 and with a knot in my stomach, we pushed forward.  Kris stripped my hair twice (removing as much of the dyed coloring - which turned the grey in my hair orange - which I expected - see photo). After that she used the bleaching process - this is where issues started, as I was informed by follow-up colorists, that she over bleached my hair (which is why its so fried, dried and breaking - the top of my hair has gone from being shoulder length, to only 3 inches in length due to massive breakage).  I was informed by others that she should have done this in stages over time (months), not all at once. When Kris tried to add the color to achieve the silver grey tone, the color didnt come out right.  She mixed up another color combination, which didnt work either...she sent me over to have it dried and cut by one of her stylist, but it was a shade of army green (and super dull)...she could tell I was getting upset (I couldnt even look in the mirror), as not only was the color horrendous, her stylist kept cutting the length as opposed to just trimming it (which I pointed out to him several times he was cutting too much)...she finally told him to stop and rushed me back over to try and change the color one more time (it was now about 6:00pm). She ended up using some type of dark gray toner, which ended up making my hair an ugly muddy gray (and not just grey, I also had lavender roots, blues, greys and army green all mixed in). It was getting so late and the shop was closed at that point, I told her I would dry my hair while she cleaned up...my hair was like wax, which is due to it basically melting away. I put on a good face, while dying inside. Upon check-out, I was charged $850, and I was so distraught while holding back my tears, I inadvertently hit a tip as opposed to no tip, so I paid over $900 for ruined hair; I made the 60 minute drive home in tears on the phone to my husband. He said that my hair looked like a witches wig from the bargain bin of a Halloween store (which was fitting since I had this done on 10/31).

Kris sent me a text to say that she had given it more thought and asked if I could come back for a low-light treatment, I asked if there would be a charge for this, which she said yes - the same cost as she charges for highlights, so I said no thanks. I have been wearing a wig (as I'm too embarrassed to show my hair in the current condition) and spoke with several colorists.  All said that were shocked that she not only way over-processed my hair in one sitting, but were all appalled that her being the owner that she charged me as much as she did, knowing how bad my hair looked..."that is not what an owner would do."  I finally found someone who has been a colorist for 20 years who felt so bad for me that she tried to at least improve on the multi-colored and fried hair. She took a small strand for a strip test, and in less than 3 minutes the color came out...she said it usually takes at least 20 minutes, so she was super worried she could potentially ruin my hair even more. However, she did three deep conditioning treatments (each time my hair sucked it right up) and finally just washed the stripping treatment in like shampoo (and for only 3 minutes) as the color came right out. Once more she did another deep conditioning treatment before applying a toner to even out the color...it worked.  We went with a light reddish brown as opposed to going dark. She cut more off and told me not to dry or style my hair for the next 2 weeks (so I continue to wear a wig to work). I am due to go back to her on 12/10 for another deep conditioning treatment and to possibly add more toner, depending on the color at that time. She told me in order for me to go silver grey, it will be a good 2 year process...which will be my path at this point. What I keep thinking about is the fact Kris told me during my time with her that she was scheduled to do the same thing to an Asian rocker who had very long natural black hair, he wanted that silver grey look.  I hope he opted not to go forward with it, as I would hate to see what he ended up with!!
Photos (color I wanted, my color, color after and current with new toner)

The level of quality you get here is worth the few extra bucks you pay. Jace spent a long time on my hair, and he gave me exactly what I wanted. My whole face looks better afterwards. Fantastic.

Rhea is the best colorist around! Especially for achieving that perfect blonde. I have gone to her now for almost 5 years. She participates in various professional development and uses a technique that really makes my color last and blend with no visible line once my hair grows out. I highly recommend scheduling with her! 10/10! The salon is also a wonderful place to be. Very clean and taking covid measures seriously.

Love it here! I got my hair colored by Noemi and my hair cut and styled by Taylor and they’re awesome! They were right on time and my hair turned out perfect.

I had my first cut with Sara and so glad that I chose her. She's my new person! I have short fine hair and she did anal awesome job!! Would highly recommend if you are looking for a new stylist!

Taylor again is a great haircut! And she gets great service too! I am disabled And she goes out of her way to accommodate me. She is so caring And skilled And compassionate. Their ownerIs a magnificent too!

Jace recently gave me the cutest cut!! He is so good with curly hair and so fun to talk to.

Keith Kristopher has always gone above and beyond to make you feel special, nurtured and looking fantastic when you leave. 

They're also doing a great job of keeping everyone safe during Covid--from the moment you walk in they test for temps, give you hand sanitizer, require masks and have kept every other chair unoccupied. They have curtains between washing bowls and sanitize every chair when you get up.

A special shout out to Sarah Saenz and Madison Williams who have kept me getting compliments on my hair wherever I go. Can't say enough good about them. But everyone in the salon is super talented and well trained so I don't think you can go wrong with any of the stylists there.

Keith Kristofer Salon