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First time needing an emissions on my vehicle and decided to go down the street to Jiffy. Both employees were very professional and helpful. I was in and out.

Waited in that dump for 45 minutes for a oil change.  There were only 2 cars being serviced at that time and my car was one of them.  They should change the name to Snail Lube.

I went in for an oil change. All good until I mentioned that I had a Groupon for the oil change. They refused to change the oil for me because they did a brake pad inspection and they didn't want to touch the car for liability reasons, because "there is no pad left". Immediately quoted me $350 to change the front pads and refused to change the oil. I decided to go home (carefully) do my own research and check for other quotes to find that not only I could have the pads replaced for much cheaper as well as there is still 3mm of pad left (see photos). Yes they should be replaced (this should be the result of the brake pad inspection), but it is not a case for "I'm not even sure if you will be able the stop the car". My guess is that they make little margin on the Groupon voucher, so he risked the up-sell. If you visit them with a Groupon, don't mention it until you have to make the payment or something... After 40min of waiting, I had to go home with no oil changed. Edit: contacted customer care and they called me to learn more about my experience and apologize. I want to believe they are committed to improve their customer experience and will address the issue.

This was UNBELIEVABLE!   A little over a week ago I went into the Trowbridge Rd location in Sandy Springs.  Pulled up in back where you enter for an oil change. Guy came up to the car and didn't say a word. I said "I'd like an oil change" the guy didn't ask a single question and said it would be "$90.00".  I thought, I don't think so, as my dealer was only 50.00. I obviously left.
Just today, after checking their website, I went to the same location and asked if they can replace the light bulb for my front driver's headlamp.  This guy said and I quote..... "It depends on the location of the light" WTH?  I never realized there can be more than one location for a driver's headlamp in a vehicle!!!  Please! I understand and absolutely accept ignorance, however, stupidity..not happening!!! 
This place should not be in business!
Then, "Customer Service" always has the same thing to say, "We take your comments very seriously" Really? I have heard just awful things about this Jiffy Lube, Me the dumb ass, went anyhow. Lesson learned...LiSTEN TO YOUR FRIENDS!!!!

They have a sign out front that says they do emission testing. If you go inside and ask for it, they are strangely condescending that they don’t perform that. A good buddy of mine also used them recently for an oil change and said they were rude and untimely. Lot of options to choose from on Roswell Road for this to be how they handle things.

This jiffy lube has come leaps and bounds from what it used to be. I have been coming here for 4 years now and they're great. I come in for oil changes and they've also done tire rotations and replacements for me. 
James and Audley (spelling?) are awesome. I deal w James every time I'm here and he is so pleasant and happy and is a joy to do business with. 
Thanks for turning this JL around and serving our community!

Exceptional experience! Tresaila and Sheron embodied this Brand's name Jiffy; oil change, inspection, vacuuming of interior and consult was completed in a 'Jiffy' and Excellent customer service 👏👏👏 who can ask for more 🎉

Great prices, great service, fast and straight to the point... Love it