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Labi from Kosovo offered me a fantastic Swedish massage that I purchased Groupon. He was professional, strong, and thorough. He spent a lot of attention on my feet, which felt remarkable. I would definitely go again.

DO NOT GO HERE - DO NOT BUY THE GROUPON I had a HORRIBLE experience here. I apparently made a mistake booking my appointment (I still don't understand how?) but their website did not show an option for Groupon pricing so I selected a regular Brazilian then selected, "yes, I have a third party voucher/groupon" and put in the Groupon number. Sounds sufficient to communicate that I have a Groupon, right? Nope. I arrived and an INCREDIBLY rude woman informed me that because I booked the full price I would be paying full price and she didn't care if I had a Groupon. Apparently there is a quota for how many Groupons they will take in one day and I should have somehow known this. She barraged me with such insults as- "Don't you speak English" "Can't you read?" "I don't need you as a customer" I literally told her, I'm not trying to be difficult I just don't understand what I did wrong and why we can't fix it. She was incredibly rude, began to ignore me and MOST IMPORTANTLY ****SHE WAS NOT WEARING A MASK DURING A GLOBAL PANDEMIC**** BEWARE do NOT go here

The actual product is good. I’ve had deep tissue, Swedish, and couples massages with them over the last few years and with the exception of the deep tissue I liked the others. Always purchased them via Groupon. HOWEVER, 1. They often start the appointment late 2. On multiple occasions they have texted the night before asking to reschedule. The format of the texts are unprofessional and hard to read 3. MOST IMPORTANTLY, they have been VERY rude about the tip. I bought my partner a massage for his birthday. The groupon was $45, the value was $80 (60 minute Swedish massage). He tipped $50, and the woman checking him out rudely said, “is that all?!?” He literally gave a tip larger than the bill and got attitude in return DO NOT RECOMMEND - go to Deluca Bodyworks across the street. They are more expensive but worth every penny.

RACIST!!i purchased this groupon over 20 days ago to celebrate a birthday and i am very disappointing! i didnt even get to receive the massages i paid for. the person at the front didnt want to let me in the door when she saw i was black. she was sitting eyes distance away and even passed by me as i was knocking on the door and wouldnt let me in. i had to call the store to get her to open the door. she insisted they have no appointments for the day for five minutes straight yet she didn't even check the computer to check my name. i was trying to find the confirmation email and was asking her what the name of the email might be so i can find it easier and she literally ignored me. it was not until i finally pulled up my reservation on my phone to where she couldn't deny it. i decided i was not giving my money to someone that would treat me badly because of the color of my skin. i was very polite even when she wasn't and was dressed appropriately and apparently that's still not enough. i later called to try to speak to a manager and she told me the manager was not in and would not tell me when they would be back.

Ghetto. 1 star. Would not recommend. Horrible business practices. Poor communication and customer service. 11am appointment m. No one was at the location.

I purchased a couples massage voucher through Groupon. Then I contacted illa spa to make a reservation a week in advance. The lady I spoke to over the phone who worked at illa spa, advised that they do not do couples massages in the same room. I agreed to get separate massages in different room with my partner. A week later, on the day of the appointment I called this business atleast 20 times because my appointment was at 3 pm and I wanted to confirm they were still open since with COVID-19 they might change the way they operate. I called since 12 pm no one answered. I finally decided to try my luck and head over to my appointment despite the fact that no one was answering my calls. I get a phone call from illa spa at around 2:30 pm telling me they were returning my call. I advised I was on my way to their location for my appointment. The lady asked for my name and phone number and then told me that I did not have an appointment with them and that they only had one massage therapist available so they could only give one person a massage, either it’s me or my partner but not both of us. I literally had to book an appointment over the phone as I was heading over to the spa. And I told the lady over the phone I was not going to get a massage, I would just let me partner get the massage instead since they can only give one person a massage due to the lack of staff. The lady had a terrible attitude over the phone and her attitude was even worse in person and she seemed to be angry. This place has poor bookkeeping, poor customer service, a poor location, no parking, and a poor massage experience. My partner stated the massage therapist massaged him with the sheets covering his whole body. So, he did not really enjoy the massage since his whole body was covered with the sheets. I was surprised since I have NEVER heard anyone getting a massage with sheets covering their whole entire body. Honestly, I should have believed the reviews I read before going to this place so I would have never purchased this Groupon deal. Worse massage experience EVER. Please save yourself the trouble, and stay away from this place!!!! Don’t be stubborn like me and go there and experience this hell place for yourself. You have been WARNED!!!!

I booked an appointment at Illa Spa because of a Nift gift certificate. It was a wonderful experience -- and highly recommended as your go-to spa. It's straight-forward and was truly the best massage I've received in the District. My therapist listened to my concerns and built her practice around them.

I have nothing great to say about this place. It's dirty. The massage was strange and I was waiting for 20 minutes before the massage actually started. Before the massage actually started I felt so uncomfortable that I considered leaving. I was left with bruises on the top of my feet and my spine in so much pain after being dug into with an elbow during the session. I try to be polite because this is someone's craft, but OUCH. The whole place is sketchy. I left a tip because the therapist was nice but wouldn't recommend and I won't be back. Easier to avoid this place all together. Simply not worth it. Not relaxing.