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Virginia was so helpful! Loved working with her.

Good, competent service. Virginia was great.

Stay so so far away. My tax return is so screwed up and I can't get any help H&R Block. My tax specialist is gone for the season, when I call the office I'm given incorrect advice, when I call support they set-up a time for someone to call me - but nobody ever did!
First My return was $2k owed in total. Then it was $100. Then I was REJECTED. I was told it was because of an incorrect EIN, which my employer confirmed was not the case. I've already paid $389 and I have NOTHING to show for it.
My boyfriend warned me against H&R Block and I took a chance on them anyway. I had no idea how bad things could get.
UPDATE: thanks but no thanks for you reply, I've already done that and am still in the hole. Please just reply to my refund request, the promised 3-day call-back window has already passed.

The advisor I worked with was unfamiliar with the key portions of my return that caused me to work with an advisor in the first place. I have low confidence that they completed my return correctly and in the most beneficial way to me. Customer service on the phone disbelieved that I had actually used their service, and I was lost in the shuffle of handoff between various parts of the massive organization. I would never ask them to do my taxes ever again.

That said, those in the office were courteous and professional, even if they weren't experts in every corner of tax preparation.

Easy and convenient process, for a stress free experience. The team was thoughtful and kind as well. Thank you Nancy!

The person who helped me explained everything perfectly, and was a superb professional.