GOOGLE_PLUS

The customer service is good, and Alex has great customer skills, but I don't like the fact I had to ask the cleaning guys to was the car, but he just sprayed water on it, I had to clean the windows myself inside and out otherwise I couldn't see because of the smudges, this my first time getting a dirty vehicle.

Everytime I come to this location there's an issue. When I walked in I wasn't greeted nor acknowledged. I was extremely patient and had a 9am reservation however I didn't receive my car until 10:30! Not to mention 3 people came after me but was helped and left with vehicles before me. I understand they are short staffed but they need to ensure they are helping those that were there first! Very unprofessional.

I didn’t receive my 300 deposit only received 193

Not really organized \u0026 a reservation means nothing!

Was a very bad experience.  I was told I had an odor in my rental, so I went and had it cleaned out.  Can back and was told everything was fine.  Seven hours later was called and told the car needed another cleaning for 150.00 usd.  If this was the case why did I get an ok when I turned the car in.  The agent sniffed and smelled the car from front to back.  Now I'm out of 170.00 usd.  Once you sign off that the car was ok, that should have released me from anything dealing with the car, not seven hours later

The main reason I'm giving this location only 2 stars is because they put me on hold for 35 minutes when I called see if my rental was ready. My own car was in the shop so I made a reservation with Enterprise through their 1-800 number. The reservation agent told me that this location on 2nd ave was closest to my home and to stay close to my phone because they would be calling me when my rental was ready for pickup. After 30 minutes I got a little nervous because they hadn't called and I knew they would be closing soon, so I decided to call them instead. That's when they put me on hold with that dreadful music playing in the background. After a while it looked like someone was going to answer my call, but all I could hear was employees laughing and joking in the background. I yelled, "HELLO! Can someone please pick up the phone?"\nI knew they heard me, because they switched that dreadful music on again. Eventually, I had to hang up because I knew there was no way I could make it there before closing using Uber. I could have made it there if they hadn't put me on hold for 35 minutes. This was super inconvenient because now I didn't have a car to get to work in the next day. I was forced to use Uber.  I didn't get my rental until the next afternoon. So if you are going to use Enterprise, maybe you would be better off using a different location than the one at 18990 NW  2nd ave in Miami. The next time I will use the location in Miramar.

Enterprise Rent-A-Car