GOOGLE_PLUS

I have booked a Full Size car. I was waiting for more than an hour and half . They said we don’t have car at this time and you need to wait for some more time. If this particular location doesn’t have enough cars then why they should run it. Over all it’s a Very bad customer service, and I won’t recommend to this location. Besides, no one cares about the customer wait time as well as courtesy. Who’s the manager here? What’s this poor service? Is this is what you’re treating the customers? Please respect the customers and you MUST treat the customers the way it should be. Even 1/5 also doesn’t deserves this location.( one of the worst location ever had).

OMG came from Austin drop car off in Houston and sat in the office to wait for a ride to my truck but in the end took a Uber to my truck some.more money out of my pocket.

Bad experience! Never Again! ISSUE NOT RESOLVED I had to wait 1 hour to pickup the vehicle – for which I made a reservation pickup time. Car had a bad smell! After drop-off, I see they charged me a $50 fee for a broken volume button that was already broken when I picked up the vehicle. I’ve been ON HOLD 1 HOUR and 20 minutes to get the issue corrected. 5 people have picked up the phone and just keep putting me on hold. “The manager is right next to me”….yeah right! ALSO – now that I’ve been on hold for over an hour, I recommend you change the 10 sec ad that’s on REPEAT.

excellent service at the North Loop location in Houston. Attentive and accommodating.

Very good customer service! Definitely will ride again w enterprises!

Excellent Service!! Thanks to the manager Jeffrey. He's so respectful & hardworking. He deserves a raise!

Renting a car while mine is getting repaired. The folks at this location were friendly and I was particularly impressed with Justin, the branch manager. He was extremely professional and pleasant during a very busy day.

Enterprise Rent-A-Car