GOOGLE_PLUS

Don’t waste your time with this place. Placed an order for Mother’s Day and never received anything. Attempted to reach them countless times until finally someone picked up. They said they attempted to deliver but no one was home which is a lie. We were here all day and no one called as specified in my instructions. So no real attempt was done. Instead they want to delay until Wednesday or Thursday to deliver what should have been delivered yesterday. Disappointing.

First of all, I dont usually leave reviews bc I'm a pretty chill person.  I placed an order for delivery on Mother's Day to my wife at home...I knew it was going to rain, so I got these for our chill day.  Been waiting all day, and nothing.  Knowing that is was probably busy due to the special day, I gave them a chance to be late without calling or bugging them.  Now it's the following morning, I recieve a email saying there was an "attemped delivery".  We were in the living room, which has a big window overlooking the front door...we also have a ring door bell which detects anyone who steps foot on the property, we also have dogs that get up and go to the front door when the door bell rings.  I've also made sure I had my ohone with me the entire day.  I understand that it was busy and they couldn't make it, but to lie is another thing.  HORRIBLE CUSTOMER SERVICE AND INTEGRITY.

This was my first experience with Edible Arrangements.  And my last.  I chose the Dearborn Street, Chicago location because the website directed me to their store.  This store has the worst customer service I’ve ever encountered.  The man who answered was rude and impatient.   I paid for a congratulatory arrangement to be delivered to my son who just became a doctor.  Communication and follow up is horrible.  No calls back after promised.  They just don’t care about customer service.  The balloon was missing (which is part of the surprise) and the cookies were stale.  I was never credited for the missing balloon, nor did I receive a return call about their failure.  Do yourself a favor and skip this place.  It will save you embarrassment and wasted money.  Zero stars for a failed transaction.  I should have read the reviews.  Lesson learned.

I am disgusted on how this corporation handles its business. They didn't deliver my order and failed to contact me to inform me my order was delayed. When I called customer service he had no answers for me. They give you the run around. For a company that is all basically delivery they can't even do that! Do not order from edible arrangements!

DO NOT order from this Edible Arrangements store. I had the worst experience ever. My boyfriend is in Afghanistan and ordered some edible arrangements for me on Valentine’s Day. And I didn’t get ANYTHING delivered. Mind you he paid extra for delivery. Today, Saturday, I finally got something but my order was incomplete. I didn’t get the card he asked to be put with the order and I was missing a box of chocolate fruit. My boyfriend paid nearly $100 for a box of chocolate strawberries to be delivered the day after Valentines Day. Completely unacceptable and unprofessional. Will NEVER order from an Edible Arrangements ever again.

Placed an order before business for Valentine’s Day. I’ve literally called 4 different phone numbers and spent over an hour EACH time I’ve called. I’ve called about 8 times between the last 2 days. I’ve called the corporate customer care number, the number of this location which is supposed to be taking care of my order, and a south Michigan Ave number to seek help (strange how they answered immediately instead of having this insane recording and hold time). I finally got through to this Dearborn location today and the girl told me “I can either refund your order or deliver it.” YOUR PHONE RECORDING STATES “IF YOUR ORDER IS BEING SENT TO A BUSINESS ON VALENTINES DAY AND IS NOT DELIVERED BY 5PM, YOU WILL BE REFUNDED. ORDERS THAT WERE PLACED TODAY BEFORE BUSINESS AND WERE NOT ABLE TO BE DELIVERED BY 5PM, WILL BE REFUNDED.” All the girl said was “I’m not sure who left you that message, but this is all I can do for you.” IT’S YOUR CORPORATE RECORDING FOR YOUR STORES!!! I expect to still have my order delivered to my boyfriend that now never received anything for Valentine’s Day AND be refunded for this nightmare of an experience LIKE YOUR RECORDING STATES!!! FIX THIS!