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I was looking for an item I couldn't locate in several of the large pharmicies,  a neighbor told me about carnegie Sargents, I stopped in and was immediately helped by Mark the pharmisist, he found exactly what I was looking for, he special ordered it and I was able to pick it up next day! This is a LOCAL pharmacy located in Water Tower on the 9th floor it is accessible from Macys 8 floor elevator or from lower level elevator across from Macy's deli. I received excellent service from Mark, he was friendly and very willing to give the me the kind of personal friendly service you can't get from the large pharmacies! I prefer shopping at local businesses and will continue to give Carnegie Sargents and Mark my future business! You should give them a try too! You'll be glad you did! Free Delivery Too!

This Pharmacy has been God sent for me,I have a difficult medicine thats hard to find and he will do everything he can to make sure he helps you. I would refer this Pharmacy everytime.

They have a lot of medical supplies packed into a well organized store.

The elevators to this floor are in the back of the building: I entered WT Place on Michigan, walked through cosmetics, choked on the perfume clouds, then entered the rear lobby of the building to get the elevators. 

Top notch customer service from everyone I encountered on this trip.

The prices are in line with what you'd expect on Michigan Ave. and Water Tower Place.

I really miss the two movie theaters that were in this building. And the McDonald's!

My wife brought a prescription into Carnegie Sargent's pharmacy for a pair of compression socks required for day of post-surgery. We selected the pharmacy off a doctor provided list. My wife was measured for the stockings and given a pair off the shelf. Upon arriving home she tried to put the stocking on to no avail as they would not go on past her calf let alone all the way up to her hip. My wife and son drove back down to exchange, 80 mile round trip, but instead was sold a apparatus to pull the socks on and some lotion as Mark, owner and pharmacist, stated that they were the correct size. My wife again arrived home and tried to put the socks on with the apparatus and lotion again to no avail. Her legs became very bruised in the process. The day of my wife's surgery we explained to the doctor the issue with the socks and they were able to provide the correct size and were in disbelief that the pharmacy sold us the socks and then the useless apparatus the second visit. I walked over to the pharmacy during my wife's surgery to return the useless items and interacted with Mark. He was adamant that they were the correct size even after my full explanation of my wife's attempts and doctor’s comments. He said he was not a doctor and did not get paid for services outside of selling product when I asked why he did not allow my wife to try to apply the socks during her second visit. He went on to say it was the stores policy to not exchange these items. After some discussion he agreed to "credit me" once he received a credit from his supplier on the returned items. After waiting 4.5 weeks for the credit to appear on our charge card, I called the store and Mark answered. I explained who I was and was told that his assistant was the one that handled the return. I reminded Mark that I spoke to him not his assistant as I hand his business card in my hand. He then said that his assistant was handling the processing of the return and put me on hold. His assistant came on the phone and indicated I had a store credit available to me at any time. I stated that Mark wrote on the receipt for return that I would be "credited" and signed the receipt. At no time did he indicate I would receive store credit. I was informed that on the back of the receipt one of the bullet points indicates "store credit on all returns". I went on to say we live 40 miles away and driving the distance to use the credit was not practical. He put me on hold for a minute and came back and indicated there was nothing more he could do. When I asked to speak to someone other than Mark he indicated that Mark was the owner. It is obvious at this point that this establishment and owner is singularly focused on making money and has zero investment in the satisfaction of its customers. It is also apparent that Mark is relying on someone else's legacy as the store has been in business for some time. Based on the complaint I overheard while waiting to speak to Mark and the commentary to his assistant after the customer left, the angry customer on the phone that Mark passed on to his assistant, and our situation I believe that this type of customer service is pervasive at Carnegie Sargent's Pharmacy and it is only a matter of time when the customers will stop patronizing this establishment!

Mark the pharmacist was extremely rude on the phone when I called to find out if they had a medication. When I asked if they could get it in the store without me dropping off the prescription so I did not have to come in twice, he hemmed and hawed. I offered to pre-pay and he said I could do that. He took my credit card number, but acted exasperated with every piece of information I gave him. He then asked me if I was going to email my prescription and I told him I needed his email address. He started to mock me, repeating my name over and over. I can't believe that a professional would behave like this. I canceled my order and I will never use this pharmacy.

I needed crutches. I was bed bound. I called this place because it was close to me, even though it didn't have the best Yelp rating. Spoke to two friendly people. They took my payment over the phone. Price was reasonable. Had my crutches delivered by 3:30 that afternoon. Couldn't ask for more, other than magic fairy dust to heal my foot ASAP.

I called to learn a little more about this pharmacy. I could barely get a full question in before being cut off. I did manage to get this prize winning response. Me: "Will you automatically refill prescriptions or do I need to call in each month?" Pharmacist: "I'm not a machine. I don't automatically do anything." I was calling to switch from a big box pharmacy but Walgreens has never looked sweeter. In this case, the machine is better.

Carnegie Sargent's Pharmacy and Health Center