YELP

GOOGLE_PLUS

This store has terrible customer service, bad inventory control, and a mismanaged geek squad. Quite often when I am looking for something in this store, if it is there at all, it is not where it belongs, but somewhere else random. Nobody in the store, except Jorge, has any idea what they're talking about, nor do they care. I came in knowing very little about computers, looking for a computer for a specific purpose- $1000 later, I find that the laptop I have is just one they had in surplus, not at all what I need. The laptops I take there for repair come back with more problems, literally, than when I dropped it off, and I have to make an appointment with these experts to have them fix it again. For a customer that has spent over $2000 in the last five months at this one store, I would expect, I don't know, any amount of good business or good customer service, but it would seem that it is not forthcoming.

First of all I don't like to post any reviews but I never seen a customer service like this I walked in to this store I was looking for a printer I cross with a salesman by name Mohamed j. I ask him about a Tv if was smart Tv or not he told is smart & keep walking I ask him where was the printers he told me in the corner I went to the corner was no printer was in the middle of the store towards the exit & he keep walking away so I said excuse me couple of time he keep walking away & ignoring me. I am sorry I never seen a Best Buy store with this kind of service

If I could give less than 1 star I would.Took my laptop, which was purchased at this location a few years ago, into Best Buy's Geek Squad to be diagnosed and repaired the afternoon of 2/4/2021. The tech insisted I needed to purchase a $200 service plan, which included many items I did not need, such as virus protection (I already have Norton).He also said that the repair would take 4-5 days, unless there was a hardware issue, in which case my laptop would likely need to be sent to an outside service center, which would cost extra and take longer. No estimate on either until they diagnosed the issue.After 2 days I called for a status and received conflicting reports about whether they had even been able to back up my data. Then shortly after a tech called to ask if I would bring in the power cord because they didn't have an adapter to fit my laptop. This was information I should have been given when I checked it in, 48 hours previously!I took them the cord and within 24 hours a tech called to say that the laptop had passed all diagnostics and they found nothing wrong.But when I went to pick it up I learned that they hadn't performed any of the other items in the $200 Service Plan because they weren't identified on the work order. This was a complete SCAM!!!Other stores may have better service, but I DO NOT RECOMMEND the Geek Squad at Copperfield. Extremely poor customer service.

One of the better Best Buy locations around, given its size. Even with COVID restrictions in place, it was a pleasure to shop there and everyone was friendly!

Typically good team to answer questions. You pretty much need to visit the store to discuss anything other than what is on the website, since covid no one answers the phone.