GOOGLE_PLUS

The company AKA Nomatic with their great marketing on their bag but can't deliver in terms of providing the product that you ordered. Works great if you like paying for something and not getting it. Highly recommended if you are into that.

It has now been 15 days since we ordered 2 wallets, and still no wallets. We only live 20 miles from their headquarters too! Even after they FINALLY shipped the product, they use some crappy "first mile" shipping service that somehow takes 3 days to pick up the order from them, and drop it off at USPS. How does it take weeks to drop a wallet in an envelope? Why would you pay for a service to pick up packages, and drop them off at the real shipper? Shop elsewhere.

We ordered a bag for travel to Europe and it had to be received by a certain date. We specified two day shipping to arrive on Wednesday. Only by doing our own tracking via UPS did we find out that it would arrive the following Monday, 7 day shipping!!!!!! We are leaving Sunday. We attempted to call but no phone number exists. Via email we asked that they overnight a new bag and they said they don't do that! We can return the bag. Their excuse was that their shipping company stopped shipping. Poor to non-existent customer service and unable and unwilling to get us their product in a timely manner. The company will fail if this continues. Overall it was a bad experience and we will not recommend the company to anyone. You only have once chance to make a good impression. They failed.

Unreliable and unresponsive. Bought Travel Pack on 25th March when my old backpack showed a small tear. Nomatic promised to ship on April 16th. Eventually waited 5 weeks and it shipped 1st May. Not received yet. I had to chase them up during the extra two week wait as they sent no apology or explanation. My first email, tweet and DM were all ignored. Eventually they did respond promising to ship within a day or two - and then another week passed with nothing. Same thing happened again the second time I emailed. International delivery takes 7-21 days. Taking weekends and holidays into account the bag should have been here by yesterday. My old backpack is completely unusable now. Also, they don’t include taxes and customs, so prepare to pay over 25% more than the quoted cost of the bag (and delivery) simply to receive it. When you pay $250 for a product you expect premium service. What good is a premium product if you can’t deliver it to the customer? The bag took a week to get from Utah to London. It’s now been sat in London for a week. DHL advise contacting the merchant to resolve delays but based on their track record I don’t think they’ll do anything to fulfil their legal responsibility to deliver my bag. What a waste of time and money.

Tooooooo late shipping. Neeever respond. I think this company will be fail.

Good sales pitch with spin. Not as you are made to believe

I have a Wallet/Notebook/Backpack and a Travel Bag. All great products!

I placed an order December 6 and still haven’t reveieved it. There is no phone number to contact these people. Only contact is Email and they won’t send a response. I bought this backpack as a Christmas gift for my son and I’m beginning to think it’s not ok it’s way

I was given a Basics Products wallet and absolutely love it. This is a fantastic product and a great idea. I should have thought of it myself and made the business years ago! Unfortunately for me I didn't! You guys are the Best! Thank you John and Jacob!