GOOGLE_PLUS

Major screw up at this location, charge me double the $ then the rental agreement and I have to fix the whole mess, never rent from avis again!!!

Although travel has slowed due to COVID, this AVIS location has been consistent over the years. Being someone who used to visit and rent from this location multiple times per month, I never was concerned that there would be a hiccup with the process. Albeit over the years there have been a few times where things haven’t gone as well as hoped, they are greatly outweighed by all of the quick and successful rentals over the years. Be patient during busy times, but in general my experience has been that everyone wants to help and see your trip start and end without any headaches.

When I picked up my car I asked the person behind the desk for clarification about certain fees such as the insurance and they gave me answers that turned out to be false, I was told it would amount to 36 dollars total and I ended up being charged over 100 dollars. When I called customer service I was told that I had a contract which I should have read more closely instead of listening to the person behind the desk. Unless something changes I won't be renting from avis again and will recommend to friends that they avoid avis so they can be confident they are getting transparent charges. *Update: they did ultimately review this situation and removed the charges from my bill so changing from a 1 to 3 given that at the end of the day they made it right...but definitely room for opportunity on being clear upfront and ensuring the client understands the charges etc.

Simply the best car rental experience I've had in 20 years of travel. The prices are fair, but the real benefit of working with Avis Car Rental is the customer service.They are really great

EDIT: Avis asked me to send an email to "have it reported". This was reported with this review... so you have work to do instead of asking me to send an email to "have it reported". Just another sign this business is not worth my money. Car was dirty. The guy handling the car at pickup laughed at me when I pointed a small dent by the door (to make sure he takes note of that). I asked why he was laughing and he said nothing. When returning, the refueling price is 5 times higher than retail. I'd expect 2, maximum 3... but 5 is just absurd. 0.44 gallon (yes, that little was charged) costed me over 15 dollars. If Avis don't respect me, I don't respect them so no business from me anymore. Get 400 dollars now, and never again.

The gentleman that checked us in and out was filled with a sense of urgency and was very courteous.