GOOGLE_PLUS

This was probably the worst car rental that I have ever from Avis. I rent from avis quite a bit and this car was disgusting. It had Colorado tags and seemed like someone chain smoked from there to Texas. It was bad enough that it gave my wife and I headaches. If it wasn't for our timing, I would have requested it to be swapped out.

This company and this place deserves 0 star! I booked a COMPACT car through their website in May and the rate was reasonable until the day I picked up the car. Upon viewing the rental agreement, I was charged for $949 for 7 days. That was NOT the price when I booked the vehicle, the agent did my rental agreement told me that includes $300 DEPOSIT because I am renting the car for more than 3 or so days (I dont remember exactly, should’ve taken a picture of sign in front of their window). I was told and reassured that the deposit of $300 will be given back to me after I return the vehicle. It is now June, the transaction is posted on my statement but yet no refund of the deposit. I had to make several customer service phone calls and waited more than an hour each time to talk to someone. Now they are telling me $949 is a right charge bc the price was 1149 including $200 deposit (my bank confirmed there was no pending or hold or authorization release of funds). Does the company even know this location requires $300 deposit? Mind you I checked my statement and even called my bank card. There was no hold or pending or release authorization from Avis, they straight up charged me $949 on that day. I would be crazy if I agreed renting a compact car for that price. Their policy is a joke,too. The policy and automatic call stated that it will take average of 7-10 business days for the hold to be released. But on the customer service email I got wrote it will take 21 business days and I have to wait for 30 days to be able to make claim AND I have to call customer service with my bank on the line! (like I said earlier, an hour or more on hold with avis customer service line. Who has the time to be on hold that long?!). Please, traveler. Take my advice and stay away from this company if you dont want to deal with the hassle trying to get your deposit back. This company is greedy and shady!

Expensive, but I understand why. Also, the upgrade was a nice surprise.

Excelente servicio, aunque es in poco mas caro que otras agencias.

Todo exelente me cambiaron mi coche por una camioneta por el mismo precio y la entrega fue muy rápida

The car of my reservation was not available. It's not acceptable.

Check-out was very slow. only major issue.

Avis Car Rental