GOOGLE_PLUS

I would give this store a -5 if I could. My rep goes by the name of “SAM” I signed up end of July 2020. He was the only one working at the store Monday through Friday. I got an iPhone and it’s been a nightmare since. I originally ordered a silver iPhone and wasn’t able to arrive when promised by SAM. I needed a phone for work so I settled for a gold one since it’s available. This place is a mess. First of all they only took cash. So you had to give them cash to pay. I pay $109 for the tax for phone. I went and was given a deal for $1000 off the iPhone Pro Max if I opened on a business account. One thousand off the iPhone 11 Pro Max sounded like a great deal so I agreed to sign up, but I had him explain over and over again how this promo works just to be clear and to be sure it was really going to be the amount I will be paying after 3 months. It’s now the 4th month and I haven’t received my promo. AND SAM did not put the correct promo amount. When I called ATT customer service about this, they were perplexed. They told me that I was only given $300 for the the trade-in not $1000. I’ve been to several different AT&T stores to figure out what’s going on and no one could help me. They wouldn’t honor what this store had given me. I even reported this is customer service and they’re supposedly doing an investigation. It’s disappointing having to go through this and no one is doing anything to resolve this matter. I see that the store has changed its hours the last 7 days, but has been CLOSED every single day. I keep calling to get a hold of anyone at the store and I even go to the store to see if anyone is in there during the hours that was updated and I have not been successful. This has been the WORST experience I’ve had with AT&T. I want to know who to contact at this store to resolve this issue. Can the owner reach out to me? Why is the store closed and still have business hours?

Super knowledgeable staff, i highly recommend this store to my co workers& friends .

Very fast service. I got prepaid service in 10 minutes. The sales representative Sam was helpful and friendly. Thank You Sam.

Sam is very knowledgeable and know what he is doing. I got my new phone and got data transferred in few minutes. It was much better then going to apple store .

TERRIBLE CUSTOMER SERVICE!!!!! Do not go here. EVER!  They sold me the wrong sized phone case (after I specifically asked to make sure it would fit), and will not return it two days later.  Not only will they not return it, but the manager wasn’t in the store and refused (via the one employee in the store) to talk with me on the phone.  Also, they are NOT an AT&T store, though their advertising and listing on Google would suggest otherwise; they are an AT&T authorized reseller.  Very sketchy business and employees.

Had an awful experience here.  Customer service is lacking.  Only one employee in store who can’t answer any questions and isn’t authorized to help with anything we went in there for.  AT&T should be embarrassed that this is a reseller.

AT&T Store